Amy,
Yes, both look good.
Based on the 1st word in the message ("II"), this really looks like a SB error.
I get NO errors if I login manually using the Redback UNIX login, cd to the
TEST account, launch UniData (udt), and type in the iConnect login/pw. That is
as close to simulating iConnect as I can think of.
JRI
-----Original Message-----
From: [email protected]
[mailto:[email protected]] On Behalf Of Cook, Amy
Sent: Monday, November 25, 2013 1:40 PM
To: U2 Users List
Subject: Re: [U2] Mysterious Error Message
is WW.SB.RB cataloged in pilot and test?
Is BP IILOGIN the same?
If yes to both, take redback out of the picture, along with the screen changes
(it's not making it to the screen yet...) Do you get the same message when you
login through SB+, with the same user that the iConnect agent logs in with?
(make sure that user group is allowing it to get into the pilot/test accounts)
-----Original Message-----
From: [email protected]
[mailto:[email protected]] On Behalf Of Israel, John R.
Sent: Monday, November 25, 2013 10:28 AM
To: U2 Users List
Subject: Re: [U2] Mysterious Error Message
Yes - the LOGIN paragraphs are the same.
Yes - the iConnect agents are essentially the same (paths are obviously
different) and they are all enabled. The last change I made to iConnect was
3-4 weeks ago to map a new field and that worked (and is still working in LIVE).
I have done an ESEARCH on all the BP files I can think of in Redback, iConnect
& the Avanté account itself. Even looking through source codes and object
code, I cannot find "RECORD CORRUPT" anywhere. Maybe I missed something, maybe
it is more cryptic than I would expect, maybe something else. Bottom line: I
do not have a clue what program is causing this, what "II" record it thinks is
corrupt, etc.
JRI
-----Original Message-----
From: [email protected]
[mailto:[email protected]] On Behalf Of Cook, Amy
Sent: Monday, November 25, 2013 1:17 PM
To: U2 Users List
Subject: Re: [U2] Mysterious Error Message
Hi John,
ok, so let's think this through...
RedBack is using an iConnect agent to login through SB+ and execute the screen.
That message is an SB+ message.
So...my first question would be - are the LOGIN paragraphs the same between
accounts where it's working and where it's not?
The 2nd would be - is the iconnect Agent, as defined the Site setup the same
between sites? Is that agent enabled? (I'm assuming the backend iConnect
accounts are shared per realm?)
-----Original Message-----
From: [email protected]
[mailto:[email protected]] On Behalf Of Israel, John R.
Sent: Monday, November 25, 2013 8:46 AM
To: U2 Users List
Subject: [U2] Mysterious Error Message
We use UniData/HPUX w/ SB and Redback. We are running Epicor's Avanté which
uses iConnect.
For arguments sake, I have 3 UniData accounts: TEST, PILOT & LIVE.
I have 3 web sites (TEST, PILOT & LIVE) that connect as you would expect.
3-4 weeks ago, a change was made in Sales Order Entry in SB. I had to make a
minor tweak for this to work via the web sites. All was good with all three
web sites.
Due to unrelated issues, our TEST account has a temporary stand-alone copy of
DMSECURITY.
Other people on my team have made a few changes in SB Sales Order Entry and
asked that I verify that the web site still worked. One change was in TEST and
another (untested) one was in PILOT. Order Entry was now failing on both web
sites, but LIVE was still working. The change in PILOT was unrolled, but we
still had the problem.
The actual error we are getting in the Redback log is "II RECORD CORRUP! -
CONTACT SYSTEM ADMINISTRATOR"
If the problem were only in TEST, I would blame my local copy of DMSECURITY.
Since the problem is also in PILOT but NOT in LIVE (which share the standard
DMSECURITY file), this tells me it is not the DMSECURITY file, but rather
something that is local to each account.
Has anyone seen this before? Any thoughts or suggestions?
JRI
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