Kees, I do not think Robert Pera follows this list, but he did respond to AirCRM concerns on the Ubiquiti forum:
Hi Guys -- Thanks for all the feedback. Here are some quick thoughts from our side: 1. The goal behind our CRM solution is to level the playing field between Tier 1 operators and you guys. We have invested significant R&D resources over the past couple years towards providing powerful business software technology which would allow your businesses and networks to scale faster and more efficiently. Our goal has always been to accelerate the growth of our entire Industry and make you guys more successful. 2. We have some powerful features planned that take advantage of the centralized hosting and that is why we decided on a cloud framework 3. A significant piece of Ubiquiti's DNA is about listening to our community. We hear the message about the local hosting requirement loud and clear. We have started on it now and will have solution for local hosting Consider what we have available now as an option to try out. For those of you that will hold off until the local hosting option is available, please feel free to try out the UI and direction and let us know what you think. Thanks, Robert ----- Original Message ----- From: Kees H Sent: 12/4/2014 10:41:53 AM To: ubnt_users@wispa.org Subject: Re: [Ubnt_users] UBNT SILENCE ?? was New airControl > Matt @ UBNT > > I do believe it is time for you to go to the upper management and have them > make a comment. The issues that have been so elequently stated in this and > other posts in this last week need to be addressed. The silence from UBNT > is deafening and shakes my confidence in UBNT. > > Please keep us informed. > > > > Guys, you have good points. I believe though, the problem here isn't > > just the product, it's the message. The reality is that it wouldn't > > take that many more resources to finish and update AC2. I thought it > > had a bunch of bells and whistles I could have lived without and that > > functionality was more important but that wasn't my call. We fudged > > through its inadequacies with the hope that upgrades were coming. > > Unfortunately, the Cone of Silence from Ubiquiti on this issue after > > more than a year caused me anghst. I can see where this product works > > for newcomers to the industry as a billing and CRM product. But I do > > agree that those operators that have more than a few hundred users are > > going to have serious qualms about opening up their network to an > > outside attack or even the possibility that there is some aspect of > > security that is out of their control. We pay a lot of money every year > > for security products to protect our customers and although we are going > > to test and probably startup WISPs to this product, I don't see it as a > > large operational management tool specifically because of the unknown > > control issue. If Russia can hack our SCADA system, probably the North > > Koreans can hack Sony, the Chinese pretty much anything they want to > > including our most secured military and technical secrets, I'm a little > > nervous letting some outside entity control my network. > > > > Here is my question, if the cloud gets hacked and someone takes down my > > network causing me great financial harm (kind of like Green toughcable), > > who am I suing? I know the same argument can be made for AirControl now > > but that device should be behind a firewall with security at the > > operating system level managed by the WISP. The exposure is far lower. > > > > Rory > > > > -----Original Message----- > > From: ubnt_users-boun...@wispa.org [mailto:ubnt_users-boun...@wispa.org] > > On Behalf Of Robert > > Sent: Wednesday, December 3, 2014 6:25 PM > > To: Ubiquiti Users Group > > Subject: Re: [Ubnt_users] New airControl > > > > Hmmm, I think someone is really trying hard to emulate Steve Jobs... > > He always knew what his customers _really_ needed... Sometimes he was > > spot on... Sometimes he tried to float bricks... Didn't hear about > > those products... > > > > On 12/03/2014 05:14 PM, Chris Ruschmann wrote: > >> Well said. > >> > >> In the alpha forums we gave them every possible combination of onsite > >> hosting that you could think of that we would be happy to use for this > > > >> project. Virtual appliances and an actual hardware appliances that > >> they sell were 2 that I thought would be the easiest. > >> > >> Fell on deaf ears though. > >> > >> *From:*ubnt_users-boun...@wispa.org > >> <mailto:ubnt_users-boun...@wispa.org> > >> [mailto:ubnt_users-boun...@wispa.org > >> <mailto:ubnt_users-boun...@wispa.org>] *On Behalf Of *Justin Wilson > >> *Sent:* Wednesday, December 3, 2014 2:38 PM > >> *To:* Ubiquiti Users Group > >> *Subject:* Re: [Ubnt_users] New airControl > >> > >> Part of it for me is the perception of UBNT as a company. We aren't > >> like Apple consumers. For the most part, most of us are not buying > >> these products to jack with them at Starbucks and drink Coffee. We > > are > >> out on towers, in all kinds of weather, deploying these. No matter > > the > >> driving factor, the majority of these networks are here to make money. > >> I, for one, have bet my house and my future on UBNT products in the > >> past. It was no different than betting on another vendor, but I chose > > > >> UBNT for several reasons. Price was a factor but not the only one. > >> > >> Robert and Staff, please don't misunderstand the passion for these > > folks > >> being fanboys. Sure, the inner geek in everyone wants the shiny new > >> gadget. But at the end of the day we all want to go home and be able > >> to set our thermostat at 71 instead of 50. :-) This is about > >> providing a service and being in business. Tools like AirControl > >> means we can do that extra install instead of having the programmer > >> spend their time figuring out how to pull data from the radio or dump > >> into some 3rd party app. We all know monitoring and proactive > >> solutions are essential in this business. I want to know if my > >> business customers are getting what they pay for. If I have SLA > >> customers I want to prove to them we are living up to expectations. > >> Having that data might mean keeping them or not. A complete product > > family means we have a lower TCO. > >> > >> Now, back to perception. If I am putting my house on the line would I > > > >> continue to do so for a company that hasn't finished a key product > >> like AC in how many years? Version 1 never was completed. V2 is now > > dead. > >> What about the Mfi cloud? I want to be able to trust a company with my > > > >> livelihood. Sure, a software product isn't the same as a working AP, > >> but it should be a key component. In today's ISP world information is > > > >> King. If I have information I know when to upgrade, what customers to > > > >> proactively fix, and how the overall health of the network is. This is > > > >> what makes me different than Comcast. I should be able to know > >> everything about what I have. > >> > >> If you want to make it cloud based, how about an appliance we can > >> install locally? Just an idea, in a sea of thousands. But more > >> importantly, help us focus on automating our businesses and being kick > > > >> butt at it. Give us the tools we actually need. That way we can buy > >> more units from you. Simple. > >> > >> Justin > >> > >> -- > >> > >> Justin Wilson <j...@mtin.net> > >> > >> http://www.mtin.net <http://www.mtin.net/blog> > >> > >> Managed Services - xISP Solutions - Data Centers > >> > >> http://www.thebrotherswisp.com > >> > >> Podcast about xISP topics > >> > >> http://www.midwest-ix.com > >> > >> Peering - Transit - Internet Exchange > >> > >> > >> > >> _______________________________________________ > >> Ubnt_users mailing list > >> Ubnt_users@wispa.org > >> http://lists.wispa.org/mailman/listinfo/ubnt_users > >> > > _______________________________________________ > > Ubnt_users mailing list > > Ubnt_users@wispa.org > > http://lists.wispa.org/mailman/listinfo/ubnt_users > > _______________________________________________ > > Ubnt_users mailing list > > Ubnt_users@wispa.org > > http://lists.wispa.org/mailman/listinfo/ubnt_users > > > > _______________________________________________ > Ubnt_users mailing list > Ubnt_users@wispa.org > http://lists.wispa.org/mailman/listinfo/ubnt_users > _______________________________________________ Ubnt_users mailing list Ubnt_users@wispa.org http://lists.wispa.org/mailman/listinfo/ubnt_users
