On Fri, 29 Aug 2014 07:42:11 -0400 Chris Johnston <[email protected]> wrote:
> Hello Bug Control, > > I would like to apply for bug control membership for the Canonical > Support [1] team. The Canonical Support team is responsible for > providing support for Ubuntu Advantage customers. The team is a > restricted Canonical team. > > The reason we would like to join bug control is to have access to bugs > which we currently do not have access to in order to better support > our customers by gaining access to other reports which may assist us > in debugging issues as well as obtaining workarounds for issues that > have already been reported. We would like to be able to access the > private crash reports in Launchpad because our customers are often > reluctant to send the reports to Launchpad or the Error tracker when > they have a crash. The support team will participate much less in the > role of assigning importances to bugs and more of triaging, > reproducing, and debugging issues which arise for our customers. > > We have no specific set of packages that we will be working with, > just what comes to us from our customers. > > I [2] will serve as the initial representative between the support > team and bug control. There is also interest from others in the team > in becoming full bug control members (and not just by being part of > the support team). > > The support team being added to bug control will increase the level of > service that we are able to provide to our customers making a better > experience for all involved.. > > [1] https://launchpad.net/~canonical-support > > [2] https://launchpad.net/~cjohnston > > Thanks, > > Chris > I see no problems with adding Canonical Support to the Bug Control team. This is permissible under our rules, and the requirement for a current Bug Control member to be assigned to monitor activities of the team is satisfied with Chris himself. Additionally, the net result of having a professional support team as bug controllers should be positive. I personally like the fact that other team mates are willing to apply (in time) to Bug Control themselves (but it has no bearing here). Nevertheless I must warn that Canonical Support may (and certainly will) have different rules on how to triage a bug. Care should be taken not to mix these rules with the Ubuntu ones. As such, +1. Cheers, ..C.. -- ab alio expectes alteri quod feceris
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