While I've not worked with Chris directly, we've been using the Canonical support team at work and they've always been thorough and professional.
+1 On Fri, Aug 29, 2014 at 5:42 AM, Chris Johnston <[email protected]> wrote: > Hello Bug Control, > > I would like to apply for bug control membership for the Canonical Support > [1] team. The Canonical Support team is responsible for providing support > for Ubuntu Advantage customers. The team is a restricted Canonical team. > > The reason we would like to join bug control is to have access to bugs > which we currently do not have access to in order to better support our > customers by gaining access to other reports which may assist us in > debugging issues as well as obtaining workarounds for issues that have > already been reported. We would like to be able to access the private crash > reports in Launchpad because our customers are often reluctant to send the > reports to Launchpad or the Error tracker when they have a crash. The > support team will participate much less in the role of assigning > importances to bugs and more of triaging, reproducing, and debugging issues > which arise for our customers. > > We have no specific set of packages that we will be working with, just > what comes to us from our customers. > > I [2] will serve as the initial representative between the support team > and bug control. There is also interest from others in the team in becoming > full bug control members (and not just by being part of the support team). > > The support team being added to bug control will increase the level of > service that we are able to provide to our customers making a better > experience for all involved.. > > [1] https://launchpad.net/~canonical-support > > [2] https://launchpad.net/~cjohnston > > Thanks, > > Chris > > -- > Chris Johnston <[email protected] <[email protected]>> > Canonical Ltd. > www.ubuntu.com > > _______________________________________________ > Mailing list: https://launchpad.net/~ubuntu-bugcontrol > Post to : [email protected] > Unsubscribe : https://launchpad.net/~ubuntu-bugcontrol > More help : https://help.launchpad.net/ListHelp > >
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