** Description changed: - in our institution we are running only printers through a cups server. - while freshly opened document prints well, after some time (few minutes) - clicking "print file directly" and menu item "print" do not work any - more. after close and open again, thing prints correctly. i have checked - what exactly is going on in such cases and logs on the cups server don't - show any submissions and/or errors so that the thing is obviously - stopped at the level of libreoffice. + == Problem == + In our institution we are running only printers through a cups server. while freshly opened document prints well, after some time (few minutes) clicking "print file directly" and menu item "print" do not work any more. after close and open again, thing prints correctly. i have checked what exactly is going on in such cases and logs on the cups server don't show any submissions and/or errors so that the thing is obviously stopped at the level of libreoffice. + DistroRelease: Ubuntu 12.04 - ProblemType: Bug - DistroRelease: Ubuntu 12.04 - Package: libreoffice 1:3.5.3-0ubuntu1 - ProcVersionSignature: Ubuntu 3.2.0-26.41-generic 3.2.19 - Uname: Linux 3.2.0-26-generic x86_64 - NonfreeKernelModules: nvidia - ApportVersion: 2.0.1-0ubuntu8 - Architecture: amd64 - Date: Mon Jul 2 12:29:31 2012 - InstallationMedia: Ubuntu 12.04 LTS "Precise Pangolin" - Release amd64 (20120425) - ProcEnviron: - TERM=xterm - PATH=(custom, user) - LANG=en_US.UTF-8 - SHELL=/bin/bash - LC_PAPER=en_GB.UTF-8 - SourcePackage: libreoffice - UpgradeStatus: No upgrade log present (probably fresh install) + == Analysis == + LibreOffice loses it's TCP connection to CUPS after exactly 5 minutes of inactivity and does not manage to reconnect. + To reproduce: print something (to a real printer or cups-pdf), wait 6 minutes not printing anything, and print again. Then, nothing is printed. + + You can watch the TCP connection using + netstat -tpn | grep soffice + While it's working, it looks like this: + tcp 0 0 127.0.0.1:48810 127.0.0.1:631 ESTABLISHED 13976/soffice.bin + After 5 minutes, that connection is gone permanently. + + == Workaround == + Add the line + Timeout 62400 + to the top of /etc/cups/cupsd.conf . This sets the timeout to 24 hours and fixes the issue (verified on Ubuntu 12.04).
-- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1020048 Title: after certain time printing to cups stops working To manage notifications about this bug go to: https://bugs.launchpad.net/df-libreoffice/+bug/1020048/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
