Public bug reported: Device: Dell Inspiron 7370 BIOS: 1.2.0
This device was certified with 16.04: https://certification.ubuntu.com/hardware/201704-25503/ I installed Ubuntu 19.04 and although it installed properly, about 50% of the time, the device won't boot at all. I need to shut it down and restart it. Steps to reproduce ------------------ In the BIOS, make sure - SATA mode is set to AHCI - Secure Boot is enabled 1. Install Ubuntu 19.04 stock. I selected the following options: - Erase disk and install Ubuntu - Full disk encryption - Minimal install - Install 3rd party drivers (this requires to enroll MOK key at the next reboot using a password) 2. After installation, boot into Ubuntu. Expected results ---------------- The device boots up Ubuntu reliably. Actual results -------------- About 50% of the time, the screen remains dark purple and nohting moves. I have to manually shut it down and re-start it until it ends up booting Ubuntu. It looks like it stops at step: "Loading initial ramdisk..." Failure rate ------------ I booted 22 times. It failed to boot 13 times and booted up properly 9 times. -> failure rate = 59 % ProblemType: Bug DistroRelease: Ubuntu 19.04 Package: linux-image-5.0.0-20-generic 5.0.0-20.21 ProcVersionSignature: Ubuntu 5.0.0-20.21-generic 5.0.8 Uname: Linux 5.0.0-20-generic x86_64 ApportVersion: 2.20.10-0ubuntu27 Architecture: amd64 AudioDevicesInUse: USER PID ACCESS COMMAND /dev/snd/controlC0: pieq 1846 F.... pulseaudio CurrentDesktop: ubuntu:GNOME Date: Mon Jul 1 17:38:59 2019 InstallationDate: Installed on 2019-07-01 (0 days ago) InstallationMedia: Ubuntu 19.04 "Disco Dingo" - Release amd64 (20190416) Lsusb: Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub Bus 001 Device 003: ID 8087:0a2a Intel Corp. Bus 001 Device 002: ID 0bda:58f5 Realtek Semiconductor Corp. Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub MachineType: Dell Inc. Inspiron 7370 ProcFB: 0 inteldrmfb ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-5.0.0-20-generic root=/dev/mapper/ubuntu--vg-root ro quiet splash RelatedPackageVersions: linux-restricted-modules-5.0.0-20-generic N/A linux-backports-modules-5.0.0-20-generic N/A linux-firmware 1.178.1 SourcePackage: linux UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 08/31/2017 dmi.bios.vendor: Dell Inc. dmi.bios.version: 1.2.0 dmi.board.vendor: Dell Inc. dmi.chassis.type: 10 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvr1.2.0:bd08/31/2017:svnDellInc.:pnInspiron7370:pvr:rvnDellInc.:rn:rvr:cvnDellInc.:ct10:cvr: dmi.product.family: Inspiron dmi.product.name: Inspiron 7370 dmi.product.sku: 07E9 dmi.sys.vendor: Dell Inc. ** Affects: linux (Ubuntu) Importance: Undecided Status: New ** Tags: amd64 apport-bug ce-qa-concern disco ** Tags added: ce-qa-concern -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1834840 Title: Laptop certified with a previous version of Ubuntu fails to boot 59% of the time To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1834840/+subscriptions -- ubuntu-bugs mailing list [email protected] https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
