The links in comment #2 will provide community related support as I don't see that you have reported a bug which is the purpose of Launchpad and the Ubuntu task that you used in order to create this report.
Comment #6 translates as: There was an update on the screen, asking me to install it (via system update!) It came in and messed up my system. I sent videos of the screen. Since the mouse and keyboard are not working, there is no way to do anything on my device, but I know that through the operating system and the PRÓ security team, they can help me. I am a regular user, I have had Ubuntu for almost 20 years, and I have never seen a virus or anything like that, enter via system update. Thank you for your attention. There is nothing here that an Ubuntu developer can work with. Please always use the English language if possible (Google Translate is very useful for this) when communicating with Launchpad and Ubuntu developers. You should refer to https://ubuntu.com/pro if you have paid support for Ubuntu. ** Changed in: ubuntu Status: New => Invalid ** Summary changed: - Oitavo dia ,sem o mínimo de respaldo do status PRO, pela qual confiei! + Oitavo dia ,sem o mínimo de respaldo do status PRO, pela qual confiei! (Eighth day, without the slightest support from the PRO status, which I trusted!) -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/2097107 Title: Oitavo dia ,sem o mínimo de respaldo do status PRO, pela qual confiei! (Eighth day, without the slightest support from the PRO status, which I trusted!) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+bug/2097107/+subscriptions -- ubuntu-bugs mailing list [email protected] https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
