Public bug reported:
Hi team,
I experienced a serious bug on my laptop after upgrading a new BIOS with
firmware-updater application. The details are:
Environment:
Laptop: HP ZBook Power 16 inch G11
OS ver: Ubuntu 24.04.3
BIOS Information
Vendor: HP
Version: W97 Ver. 01.07.01
Release Date: 09/24/2025
Kernel: 6.17.0-1005-oem
DE: GNOME
Problem description:
My laptop is working well with the previous BIOS with ver: 01.06.01.
However, a notification says there's a new BIOS release and suggests
upgrading. After the upgrade, reboot the laptop, works as usual. But, it
can't reboot or shutdown, it remains freezing after exection the
commands. By entering the text model I can see the logs as below:
2025-11-20T20:28:08.362397+08:00 zbook-g11 kernel: pcieport 0000:00:1c.0: AER:
Correctable error message received from 0000:56:00.0
2025-11-20T20:28:08.362397+08:00 zbook-g11 kernel: rtsx_pci 0000:56:00.0: PCIe
Bus Error: severity=Correctable, type=Data Link Layer, (Transmitter ID)
2025-11-20T20:28:08.362398+08:00 zbook-g11 kernel: rtsx_pci 0000:56:00.0:
device [10ec:525a] error status/mask=00001000/00006000
2025-11-20T20:28:08.362399+08:00 zbook-g11 kernel: rtsx_pci 0000:56:00.0:
[12] Timeout
2025-11-20T20:28:08.362399+08:00 zbook-g11 kernel: pcieport 0000:00:1c.0: AER:
Correctable error message received from 0000:56:00.0
2025-11-20T20:28:08.362400+08:00 zbook-g11 kernel: rtsx_pci 0000:56:00.0: PCIe
Bus Error: severity=Correctable, type=Data Link Layer, (Transmitter ID)
2025-11-20T20:28:08.362401+08:00 zbook-g11 kernel: rtsx_pci 0000:56:00.0:
device [10ec:525a] error status/mask=00001000/00006000
2025-11-20T20:28:08.362401+08:00 zbook-g11 kernel: rtsx_pci 0000:56:00.0:
[12] Timeout
2025-11-20T20:28:08.362402+08:00 zbook-g11 kernel: pcieport 0000:00:1c.0: AER:
Correctable error message received from 0000:56:00.0
2025-11-20T20:28:08.362402+08:00 zbook-g11 kernel: rtsx_pci 0000:56:00.0: PCIe
Bus Error: severity=Correctable, type=Data Link Layer, (Transmitter ID)
2025-11-20T20:28:08.362403+08:00 zbook-g11 kernel: rtsx_pci 0000:56:00.0:
device [10ec:525a] error status/mask=00001000/00006000
2025-11-20T20:28:08.362404+08:00 zbook-g11 kernel: rtsx_pci 0000:56:00.0:
[12] Timeout
2025-11-20T20:28:08.362404+08:00 zbook-g11 kernel: pcieport 0000:00:1c.0: AER:
Correctable error message received from 0000:56:00.0
2025-11-20T20:28:08.362405+08:00 zbook-g11 kernel: rtsx_pci 0000:56:00.0: PCIe
Bus Error: severity=Correctable, type=Data Link Layer, (Transmitter ID)
2025-11-20T20:28:08.362406+08:00 zbook-g11 kernel: rtsx_pci 0000:56:00.0:
device [10ec:525a] error status/mask=00001000/00006000
2025-11-20T20:28:08.362406+08:00 zbook-g11 kernel: rtsx_pci 0000:56:00.0:
[12] Timeout
2025-11-20T20:28:08.362407+08:00 zbook-g11 kernel: pcieport 0000:00:1c.0: AER:
Correctable error message received from 0000:56:00.0
2025-11-20T20:28:08.362408+08:00 zbook-g11 kernel: rtsx_pci 0000:56:00.0: PCIe
Bus Error: severity=Correctable, type=Data Link Layer, (Transmitter ID)
2025-11-20T20:28:08.362408+08:00 zbook-g11 kernel: rtsx_pci 0000:56:00.0:
device [10ec:525a] error status/mask=00001000/00006000
2025-11-20T20:28:08.362409+08:00 zbook-g11 kernel: rtsx_pci 0000:56:00.0:
[12] Timeout
2025-11-20T20:28:08.362414+08:00 zbook-g11 kernel: pcieport 0000:00:1c.0: AER:
Correctable error message received from 0000:56:00.0
2025-11-20T20:28:08.362415+08:00 zbook-g11 kernel: rtsx_pci 0000:56:00.0: PCIe
Bus Error: severity=Correctable, type=Data Link Layer, (Transmitter ID)
2025-11-20T20:28:08.362415+08:00 zbook-g11 kernel: rtsx_pci 0000:56:00.0:
device [10ec:525a] error status/mask=00001000/00006000
2025-11-20T20:28:08.362416+08:00 zbook-g11 kernel: rtsx_pci 0000:56:00.0:
[12] Timeout
2025-11-20T20:28:08.363396+08:00 zbook-g11 kernel: pcieport 0000:00:1c.0: AER:
Correctable error message received from 0000:56:00.0
2025-11-20T20:28:08.363405+08:00 zbook-g11 kernel: rtsx_pci 0000:56:00.0: PCIe
Bus Error: severity=Correctable, type=Data Link Layer, (Transmitter ID)
2025-11-20T20:28:08.363407+08:00 zbook-g11 kernel: rtsx_pci 0000:56:00.0:
device [10ec:525a] error status/mask=00001000/00006000
2025-11-20T20:28:08.363407+08:00 zbook-g11 kernel: rtsx_pci 0000:56:00.0:
[12] Timeout
I have to do a hard reset to shut down by pressing the power button. By
searching on Google, the issue is caused by the Realtek SD card reader driver.
The temp fix is to add a 'pcie_aspm=off' parameter in the GRUB CMDLINE. Then,
it's working.
Can you help check the issue? Firmware or Kernel?
** Affects: linux (Ubuntu)
Importance: Undecided
Status: New
** Attachment added: "lspci-vnvn.log"
https://bugs.launchpad.net/bugs/2132119/+attachment/5928207/+files/lspci-vnvn.log
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https://bugs.launchpad.net/bugs/2132119
Title:
Laptop freezed after upgrading the firmware
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