On Wed, Nov 09, 2011 at 01:51:26AM +0800, Chow Loong Jin wrote: > P.S. One thing I've found particularly annoying when working on Banshee bugs > is > the lack of a comment-crossposting-bridge thing between GNOME Bugzilla and > Launchpad. As a result, I have had to relay (manually) all the requests for > information from upstream, and back.
What I usually do is request the reporter subscribe to the upstream bug report and follow up on requests. It doesn't really make sense for any of us to spend our time as cut-and-paste monkeys! If the user never replies to request for info, after a month or so I intervene and try to re-establish contact or find someone else to do the testing; if that doesn't work, I assume the issue wasn't that pressing after all and close out the bug. > I recall seeing something of that sort for Freedesktop's Bugzilla sometime > back, > so why isn't it implemented for GNOME's? Right, the Freedesktop bugzilla has the linkage, although I think it's broken at the moment (I've not seen comments coming in through on my upstreamed bugs for a while). I understand that setting up each of these comment importers requires some coordination between the Launchpad engineers and the maintainers of the upstream bugzilla; there's a plugin that has to be added and enabled on their end (which is why LP doesn't import comments across the board on all bugzillas). Also, particularly with larger bugzilla instances, there can be integration issues and so on to iron out. The launchpad guys say that GNOME had been on the todo list but they didn't get it completed, and offhand didn't remember what the specific blocker was in getting it set up. If it is important let me know and I can escalate it for the LP maintenance team to investigate further. Bryce -- ubuntu-desktop mailing list [email protected] https://lists.ubuntu.com/mailman/listinfo/ubuntu-desktop
