2015-09-16 20:31 GMT+02:00 Krzysztof Tataradziński <ktatar...@gmail.com>:
> Sorry, but I didn't have time yesterday to fight with that bug. I > thought that I will do it today. At 8 am I went to work (touch was > working). Received phone call, after that touch stopped working. After > 2 hours of waiting, restarting phone, removing and putting again SIM > card - started working. I putted my phone on table and I saw that it > restarted itself (maybe there was some call coming - can't check that) > and from that time I can't get touch working (~8 hours). Is there any > way to deal with that? I can't even record video to show when that bug > appear, because can't get touch working even for a while. > > I've created > https://bugs.launchpad.net/canonical-devices-system-image/+bug/1495672 > but can't even do > "- The output of system-image-cli -i > - The full output of 'ps auxwf' > - The full output of 'top -b -d3 -n10' (it'll take 30 seconds to run) > - /var/log/syslog from the same time the problem occurs > - A tar file of /home/phablet/.cache/upstart" > Because I can't enable developer mode. > > I'm thinking about: > 1. Factory reset (but can't get into settings) > 2. Reinstalling OS (how can I do that?) > 3. Upgrade into rc-proposed (how can I do that?) > > Could anyone help me? > I can make Hangout if that helps. > > Also when I turn device off and try to get into recovery mode (volume > up + power), because it's stuck at screen with purple background, > white and orange Ubuntu logo and shining bottom button. Is that other > bug or related to that? > Tried also to get into factory mode (volume down + power) and it stuck with text "FASTBOOT mode..." What the difference between recovery/factory? Or maybe that's all what should load when I do that? > 2015-09-15 11:15 GMT+02:00 Krzysztof Tataradziński <ktatar...@gmail.com>: > > 2015-09-15 11:05 GMT+02:00 Jelmer Prins <justcara...@carakas.be>: > >> > >> Have you tried to reboot it in normal mode ? > >> > > Yes, couple of times, didn't help. > >> > >> On 15 Sep 2015, at 11:01, Krzysztof Tataradziński <ktatar...@gmail.com> > >> wrote: > >> > >> Now again my touch don't work. Restarting couple of times didn't help. > And > >> I need fast to unlock phone and get phone number that was phoning to me > >> (don't have it in address book, only in calls). Please help asap if > someone > >> know what to do with that. > >> I don't know is that related, but I tried to get into recovery mode. > It's > >> loading but stuck at Ubuntu logo (touch work, because bottom button is > >> reacting at my finger). > >> > >> Best regards, > >> Krzysztof Tataradziński > >> https://launchpad.net/~ktatar156 > >> > >> 2015-09-15 10:43 GMT+02:00 Julia Palandri <julia.palan...@canonical.com > >: > >>> > >>> I yesterday had some interesting behavior, possibly related to this. I > >>> was turning up my phone, and it never finished to completely show the > screen > >>> with the infographics. (it did boot, though). The infographics showed 5 > >>> points (instead of the whole 'month'), and it was impossible to unlock. > >>> Should I just add to the same bug? open a new one? any info that could > help? > >>> Thanks, > >>> > >>> On Tue, Sep 15, 2015 at 10:30 AM, Krzysztof Tataradziński > >>> <ktatar...@gmail.com> wrote: > >>>> > >>>> Hello, > >>>> I'm in work now and I received a call and talk about 12 minutes. > Before > >>>> that I had opened only app responsible for SMS (its stay in > background). in > >>>> middle of call I felt vibration, but see no notification. After call > I've > >>>> put my phone in pocket. After ~ 10 minutes I've try to unblock phone > by pin. > >>>> Entered three digits and touch stopped working. First restarting phone > >>>> didn't help. I need to do it couple of time to unblock phone. > >>>> I've got GPS all the time on, wifi off, bluetooth off, mobile data > off. > >>>> > >>>> Best regards, > >>>> Krzysztof Tataradziński > >>>> https://launchpad.net/~ktatar156 > >>>> > >>>> 2015-09-15 1:10 GMT+02:00 Kevin Gunn <kevin.g...@canonical.com>: > >>>>> > >>>>> > >>>>> Hey Krzysztof - we've been guessing based on some info that this is > >>>>> related to memory pressure. Curious if you recall what apps you had > open > >>>>> when this happened ? Or roughly how many. And maybe services turned > on/off > >>>>> (gps, bt, wifi etc) > >>>>> > >>>>> And curious to hear if you get these freezes "shortly" after > rebooting > >>>>> or does it seem your using the phone for a while? > >>>>> > >>>>> Thanks for your help. > >>>>> Br, kg > >>>>> > >>>>> > >>>>> On Monday, September 14, 2015, Krzysztof Tataradziński > >>>>> <ktatar...@gmail.com> wrote: > >>>>>> > >>>>>> Fast update. > >>>>>> 10 minutes ago I heard that I've received SMS. Button was blinking, > >>>>>> but no response, can't wake up screen, look at video > >>>>>> https://www.sendspace.com/file/35eenn > >>>>>> I had to hold power button long time to reset phone. > >>>>>> > >>>>>> 2015-09-14 22:51 GMT+02:00 Kevin Gunn <kevin.g...@canonical.com>: > >>>>>>> > >>>>>>> feel free to ping on IRC freenode in #ubuntu-mir tomorrow, European > >>>>>>> morning is fine people will be able to help, "alf" is specifically > chasing > >>>>>>> this one. > >>>>>>> > >>>>>>> On Mon, Sep 14, 2015 at 2:56 PM, Krzysztof Tataradziński > >>>>>>> <ktatar...@gmail.com> wrote: > >>>>>>>> > >>>>>>>> Hi Kevin, > >>>>>>>> I can help tomorrow (I'm going sleep now), but I need a step by > step > >>>>>>>> what to do; if that's important I must admin I don't have Ubuntu > on desktop, > >>>>>>>> but Arch. > >>>>>>>> After we find all information we need, will be possible to back > into > >>>>>>>> default system packages/files/etc.? I mean without additional > files that I > >>>>>>>> need install to find what that bug is about. After all I just > want to have > >>>>>>>> clean system as before ;) > >>>>>>>> > >>>>>>>> Best regards, > >>>>>>>> Krzysztof Tataradziński > >>>>>>>> https://launchpad.net/~ktatar156 > >>>>>>>> > >>>>>>>> 2015-09-14 21:18 GMT+02:00 Kevin Gunn <kevin.g...@canonical.com>: > >>>>>>>>> > >>>>>>>>> Hi guys - I believe we already have this bug logged. > >>>>>>>>> We are driving ourselves nuts trying to replicate. Only a couple > of > >>>>>>>>> folks in the company have rarely seen. > >>>>>>>>> > >>>>>>>>> > >>>>>>>>> > https://bugs.launchpad.net/canonical-devices-system-image/+bug/1491566 > >>>>>>>>> > >>>>>>>>> Krzysztof if you are seeing this frequently we'd love some help > in > >>>>>>>>> debug. > >>>>>>>>> I don't know if you'd be willing to do, but we'd like a backtrace > >>>>>>>>> of the device in the stuck state - but for the interesting bits > we'd need > >>>>>>>>> you to install libc and libstdc++ dbg packages, as well as mir > dbg symbols. > >>>>>>>>> There are some instructions in the bug, but i'll try to make it > even more > >>>>>>>>> clear. > >>>>>>>>> > >>>>>>>>> br,kg > >>>>>>>>> > >>>>>>>>> On Mon, Sep 14, 2015 at 1:57 PM, Marco Graziotti > >>>>>>>>> <graziottima...@gmail.com> wrote: > >>>>>>>>>> > >>>>>>>>>> Try to open a new bug. Maybe other mx4 users can add more > >>>>>>>>>> dettails. > >>>>>>>>>> > >>>>>>>>>> I don't know why this happen. > >>>>>>>>>> > >>>>>>>>>> Marco > >>>>>>>>>> > >>>>>>>>>> Il lunedì 14 settembre 2015, Krzysztof Tataradziński > >>>>>>>>>> <ktatar...@gmail.com> ha scritto: > >>>>>>>>>> > I thought that for now apps can't start with phone boot. But > the > >>>>>>>>>> > problem is that I use phone, in example sending SMS. Next I > turn screen off. > >>>>>>>>>> > 2 minutes later I turn it on again, but touch don't work. > >>>>>>>>>> > 2015-09-14 19:57 GMT+02:00 Marco Graziotti > >>>>>>>>>> > <graziottima...@gmail.com>: > >>>>>>>>>> >> > >>>>>>>>>> >> Hi, > >>>>>>>>>> >> > >>>>>>>>>> >> try to remember what kind of app have you installed before > that > >>>>>>>>>> >> this issue happened. > >>>>>>>>>> >> Maybe this problem is caused by an app that start itself when > >>>>>>>>>> >> the phone boot up. > >>>>>>>>>> >> > >>>>>>>>>> >> As I say, I have two MX4 and i don't have this issue. > >>>>>>>>>> >> > >>>>>>>>>> >> Marco > >>>>>>>>>> >> > >>>>>>>>>> >> > >>>>>>>>>> >> > >>>>>>>>>> >> Il 14/09/2015 19:53, Krzysztof Tataradziński ha scritto: > >>>>>>>>>> >> > >>>>>>>>>> >> Hi Marco, > >>>>>>>>>> >> Yes, two days ago I done factory reset and today I find that > >>>>>>>>>> >> bug again. From Google+ I saw that also Turan Mahmudov is > having that issue. > >>>>>>>>>> >> Best regards, > >>>>>>>>>> >> Krzysztof Tataradziński > >>>>>>>>>> >> https://launchpad.net/~ktatar156 > >>>>>>>>>> >> 2015-09-14 19:41 GMT+02:00 Marco Graziotti > >>>>>>>>>> >> <graziottima...@gmail.com>: > >>>>>>>>>> >>> > >>>>>>>>>> >>> Hi Krzysztof, > >>>>>>>>>> >>> > >>>>>>>>>> >>> In my house I have two Meizu MX4 with OTA-6 installed (Arale > >>>>>>>>>> >>> r4), and i don't have this issue. > >>>>>>>>>> >>> You tried with a "factory reset"? > >>>>>>>>>> >>> > >>>>>>>>>> >>> Best regards, > >>>>>>>>>> >>> > >>>>>>>>>> >>> Marco Graziotti > >>>>>>>>>> >>> > >>>>>>>>>> >>> > >>>>>>>>>> >>> Il 14/09/2015 19:23, Krzysztof Tataradziński ha scritto: > >>>>>>>>>> >>> > >>>>>>>>>> >>> Hello, > >>>>>>>>>> >>> Since OTA-6 I'm facing strange issues. > >>>>>>>>>> >>> Sometimes my phone is turning off automatically (don't know > >>>>>>>>>> >>> when, I saw that when I take it from my pocket) and > sometimes touch don't > >>>>>>>>>> >>> work (need to restart phone to get it working again). Could > someone help > >>>>>>>>>> >>> me? > >>>>>>>>>> >>> Is that a known bug? If yes, when we can expect some hotfix > (I > >>>>>>>>>> >>> think this is so important that it should be repaired > before OTA-7) > >>>>>>>>>> >>> > >>>>>>>>>> >>> > https://plus.google.com/+KrzysztofTataradzi%C5%84ski/posts/7RdgFYtZ5sh > >>>>>>>>>> >>> > >>>>>>>>>> >>> Best regards, > >>>>>>>>>> >>> Krzysztof Tataradziński > >>>>>>>>>> >>> https://launchpad.net/~ktatar156 > >>>>>>>>>> >>> > >>>>>>>>>> >>> > >>>>>>>>>> >>> > >>>>>>>>>> >> > >>>>>>>>>> >> > >>>>>>>>>> > > >>>>>>>>>> > > >>>>>>>>>> > >>>>>>>>>> -- > >>>>>>>>>> Mailing list: https://launchpad.net/~ubuntu-phone > >>>>>>>>>> Post to : ubuntu-phone@lists.launchpad.net > >>>>>>>>>> Unsubscribe : https://launchpad.net/~ubuntu-phone > >>>>>>>>>> More help : https://help.launchpad.net/ListHelp > >>>>>>>>>> > >>>>>>>>> > >>>>>>>> > >>>>>>> > >>>>>> > >>>> > >>>> > >>>> -- > >>>> Mailing list: https://launchpad.net/~ubuntu-phone > >>>> Post to : ubuntu-phone@lists.launchpad.net > >>>> Unsubscribe : https://launchpad.net/~ubuntu-phone > >>>> More help : https://help.launchpad.net/ListHelp > >>>> > >>> > >>> > >>> > >>> -- > >>> > >>> Julia > >> > >> > >> -- > >> Mailing list: https://launchpad.net/~ubuntu-phone > >> Post to : ubuntu-phone@lists.launchpad.net > >> Unsubscribe : https://launchpad.net/~ubuntu-phone > >> More help : https://help.launchpad.net/ListHelp > >> > >> > > >
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