2015-09-16 20:40 GMT+02:00 Krzysztof Tataradziński <[email protected]>:
> > > 2015-09-16 20:31 GMT+02:00 Krzysztof Tataradziński <[email protected]>: > >> Sorry, but I didn't have time yesterday to fight with that bug. I >> thought that I will do it today. At 8 am I went to work (touch was >> working). Received phone call, after that touch stopped working. After >> 2 hours of waiting, restarting phone, removing and putting again SIM >> card - started working. I putted my phone on table and I saw that it >> restarted itself (maybe there was some call coming - can't check that) >> and from that time I can't get touch working (~8 hours). Is there any >> way to deal with that? I can't even record video to show when that bug >> appear, because can't get touch working even for a while. >> >> I've created >> https://bugs.launchpad.net/canonical-devices-system-image/+bug/1495672 >> but can't even do >> "- The output of system-image-cli -i >> - The full output of 'ps auxwf' >> - The full output of 'top -b -d3 -n10' (it'll take 30 seconds to run) >> - /var/log/syslog from the same time the problem occurs >> - A tar file of /home/phablet/.cache/upstart" >> Because I can't enable developer mode. >> >> I'm thinking about: >> 1. Factory reset (but can't get into settings) >> > Done by connecting mouse and trying to click with invisible cursor - restarted, but didn't help. > 2. Reinstalling OS (how can I do that?) >> 3. Upgrade into rc-proposed (how can I do that?) >> >> Could anyone help me? >> I can make Hangout if that helps. >> >> Also when I turn device off and try to get into recovery mode (volume >> up + power), because it's stuck at screen with purple background, >> white and orange Ubuntu logo and shining bottom button. Is that other >> bug or related to that? >> > > Tried also to get into factory mode (volume down + power) and it stuck > with text "FASTBOOT mode..." > What the difference between recovery/factory? Or maybe that's all what > should load when I do that? > > >> 2015-09-15 11:15 GMT+02:00 Krzysztof Tataradziński <[email protected]>: >> > 2015-09-15 11:05 GMT+02:00 Jelmer Prins <[email protected]>: >> >> >> >> Have you tried to reboot it in normal mode ? >> >> >> > Yes, couple of times, didn't help. >> >> >> >> On 15 Sep 2015, at 11:01, Krzysztof Tataradziński <[email protected] >> > >> >> wrote: >> >> >> >> Now again my touch don't work. Restarting couple of times didn't help. >> And >> >> I need fast to unlock phone and get phone number that was phoning to me >> >> (don't have it in address book, only in calls). Please help asap if >> someone >> >> know what to do with that. >> >> I don't know is that related, but I tried to get into recovery mode. >> It's >> >> loading but stuck at Ubuntu logo (touch work, because bottom button is >> >> reacting at my finger). >> >> >> >> Best regards, >> >> Krzysztof Tataradziński >> >> https://launchpad.net/~ktatar156 >> >> >> >> 2015-09-15 10:43 GMT+02:00 Julia Palandri < >> [email protected]>: >> >>> >> >>> I yesterday had some interesting behavior, possibly related to this. I >> >>> was turning up my phone, and it never finished to completely show the >> screen >> >>> with the infographics. (it did boot, though). The infographics showed >> 5 >> >>> points (instead of the whole 'month'), and it was impossible to >> unlock. >> >>> Should I just add to the same bug? open a new one? any info that >> could help? >> >>> Thanks, >> >>> >> >>> On Tue, Sep 15, 2015 at 10:30 AM, Krzysztof Tataradziński >> >>> <[email protected]> wrote: >> >>>> >> >>>> Hello, >> >>>> I'm in work now and I received a call and talk about 12 minutes. >> Before >> >>>> that I had opened only app responsible for SMS (its stay in >> background). in >> >>>> middle of call I felt vibration, but see no notification. After call >> I've >> >>>> put my phone in pocket. After ~ 10 minutes I've try to unblock phone >> by pin. >> >>>> Entered three digits and touch stopped working. First restarting >> phone >> >>>> didn't help. I need to do it couple of time to unblock phone. >> >>>> I've got GPS all the time on, wifi off, bluetooth off, mobile data >> off. >> >>>> >> >>>> Best regards, >> >>>> Krzysztof Tataradziński >> >>>> https://launchpad.net/~ktatar156 >> >>>> >> >>>> 2015-09-15 1:10 GMT+02:00 Kevin Gunn <[email protected]>: >> >>>>> >> >>>>> >> >>>>> Hey Krzysztof - we've been guessing based on some info that this is >> >>>>> related to memory pressure. Curious if you recall what apps you had >> open >> >>>>> when this happened ? Or roughly how many. And maybe services turned >> on/off >> >>>>> (gps, bt, wifi etc) >> >>>>> >> >>>>> And curious to hear if you get these freezes "shortly" after >> rebooting >> >>>>> or does it seem your using the phone for a while? >> >>>>> >> >>>>> Thanks for your help. >> >>>>> Br, kg >> >>>>> >> >>>>> >> >>>>> On Monday, September 14, 2015, Krzysztof Tataradziński >> >>>>> <[email protected]> wrote: >> >>>>>> >> >>>>>> Fast update. >> >>>>>> 10 minutes ago I heard that I've received SMS. Button was blinking, >> >>>>>> but no response, can't wake up screen, look at video >> >>>>>> https://www.sendspace.com/file/35eenn >> >>>>>> I had to hold power button long time to reset phone. >> >>>>>> >> >>>>>> 2015-09-14 22:51 GMT+02:00 Kevin Gunn <[email protected]>: >> >>>>>>> >> >>>>>>> feel free to ping on IRC freenode in #ubuntu-mir tomorrow, >> European >> >>>>>>> morning is fine people will be able to help, "alf" is >> specifically chasing >> >>>>>>> this one. >> >>>>>>> >> >>>>>>> On Mon, Sep 14, 2015 at 2:56 PM, Krzysztof Tataradziński >> >>>>>>> <[email protected]> wrote: >> >>>>>>>> >> >>>>>>>> Hi Kevin, >> >>>>>>>> I can help tomorrow (I'm going sleep now), but I need a step by >> step >> >>>>>>>> what to do; if that's important I must admin I don't have Ubuntu >> on desktop, >> >>>>>>>> but Arch. >> >>>>>>>> After we find all information we need, will be possible to back >> into >> >>>>>>>> default system packages/files/etc.? I mean without additional >> files that I >> >>>>>>>> need install to find what that bug is about. After all I just >> want to have >> >>>>>>>> clean system as before ;) >> >>>>>>>> >> >>>>>>>> Best regards, >> >>>>>>>> Krzysztof Tataradziński >> >>>>>>>> https://launchpad.net/~ktatar156 >> >>>>>>>> >> >>>>>>>> 2015-09-14 21:18 GMT+02:00 Kevin Gunn <[email protected] >> >: >> >>>>>>>>> >> >>>>>>>>> Hi guys - I believe we already have this bug logged. >> >>>>>>>>> We are driving ourselves nuts trying to replicate. Only a >> couple of >> >>>>>>>>> folks in the company have rarely seen. >> >>>>>>>>> >> >>>>>>>>> >> >>>>>>>>> >> https://bugs.launchpad.net/canonical-devices-system-image/+bug/1491566 >> >>>>>>>>> >> >>>>>>>>> Krzysztof if you are seeing this frequently we'd love some help >> in >> >>>>>>>>> debug. >> >>>>>>>>> I don't know if you'd be willing to do, but we'd like a >> backtrace >> >>>>>>>>> of the device in the stuck state - but for the interesting bits >> we'd need >> >>>>>>>>> you to install libc and libstdc++ dbg packages, as well as mir >> dbg symbols. >> >>>>>>>>> There are some instructions in the bug, but i'll try to make it >> even more >> >>>>>>>>> clear. >> >>>>>>>>> >> >>>>>>>>> br,kg >> >>>>>>>>> >> >>>>>>>>> On Mon, Sep 14, 2015 at 1:57 PM, Marco Graziotti >> >>>>>>>>> <[email protected]> wrote: >> >>>>>>>>>> >> >>>>>>>>>> Try to open a new bug. Maybe other mx4 users can add more >> >>>>>>>>>> dettails. >> >>>>>>>>>> >> >>>>>>>>>> I don't know why this happen. >> >>>>>>>>>> >> >>>>>>>>>> Marco >> >>>>>>>>>> >> >>>>>>>>>> Il lunedì 14 settembre 2015, Krzysztof Tataradziński >> >>>>>>>>>> <[email protected]> ha scritto: >> >>>>>>>>>> > I thought that for now apps can't start with phone boot. But >> the >> >>>>>>>>>> > problem is that I use phone, in example sending SMS. Next I >> turn screen off. >> >>>>>>>>>> > 2 minutes later I turn it on again, but touch don't work. >> >>>>>>>>>> > 2015-09-14 19:57 GMT+02:00 Marco Graziotti >> >>>>>>>>>> > <[email protected]>: >> >>>>>>>>>> >> >> >>>>>>>>>> >> Hi, >> >>>>>>>>>> >> >> >>>>>>>>>> >> try to remember what kind of app have you installed before >> that >> >>>>>>>>>> >> this issue happened. >> >>>>>>>>>> >> Maybe this problem is caused by an app that start itself >> when >> >>>>>>>>>> >> the phone boot up. >> >>>>>>>>>> >> >> >>>>>>>>>> >> As I say, I have two MX4 and i don't have this issue. >> >>>>>>>>>> >> >> >>>>>>>>>> >> Marco >> >>>>>>>>>> >> >> >>>>>>>>>> >> >> >>>>>>>>>> >> >> >>>>>>>>>> >> Il 14/09/2015 19:53, Krzysztof Tataradziński ha scritto: >> >>>>>>>>>> >> >> >>>>>>>>>> >> Hi Marco, >> >>>>>>>>>> >> Yes, two days ago I done factory reset and today I find that >> >>>>>>>>>> >> bug again. From Google+ I saw that also Turan Mahmudov is >> having that issue. >> >>>>>>>>>> >> Best regards, >> >>>>>>>>>> >> Krzysztof Tataradziński >> >>>>>>>>>> >> https://launchpad.net/~ktatar156 >> >>>>>>>>>> >> 2015-09-14 19:41 GMT+02:00 Marco Graziotti >> >>>>>>>>>> >> <[email protected]>: >> >>>>>>>>>> >>> >> >>>>>>>>>> >>> Hi Krzysztof, >> >>>>>>>>>> >>> >> >>>>>>>>>> >>> In my house I have two Meizu MX4 with OTA-6 installed >> (Arale >> >>>>>>>>>> >>> r4), and i don't have this issue. >> >>>>>>>>>> >>> You tried with a "factory reset"? >> >>>>>>>>>> >>> >> >>>>>>>>>> >>> Best regards, >> >>>>>>>>>> >>> >> >>>>>>>>>> >>> Marco Graziotti >> >>>>>>>>>> >>> >> >>>>>>>>>> >>> >> >>>>>>>>>> >>> Il 14/09/2015 19:23, Krzysztof Tataradziński ha scritto: >> >>>>>>>>>> >>> >> >>>>>>>>>> >>> Hello, >> >>>>>>>>>> >>> Since OTA-6 I'm facing strange issues. >> >>>>>>>>>> >>> Sometimes my phone is turning off automatically (don't know >> >>>>>>>>>> >>> when, I saw that when I take it from my pocket) and >> sometimes touch don't >> >>>>>>>>>> >>> work (need to restart phone to get it working again). >> Could someone help >> >>>>>>>>>> >>> me? >> >>>>>>>>>> >>> Is that a known bug? If yes, when we can expect some >> hotfix (I >> >>>>>>>>>> >>> think this is so important that it should be repaired >> before OTA-7) >> >>>>>>>>>> >>> >> >>>>>>>>>> >>> >> https://plus.google.com/+KrzysztofTataradzi%C5%84ski/posts/7RdgFYtZ5sh >> >>>>>>>>>> >>> >> >>>>>>>>>> >>> Best regards, >> >>>>>>>>>> >>> Krzysztof Tataradziński >> >>>>>>>>>> >>> https://launchpad.net/~ktatar156 >> >>>>>>>>>> >>> >> >>>>>>>>>> >>> >> >>>>>>>>>> >>> >> >>>>>>>>>> >> >> >>>>>>>>>> >> >> >>>>>>>>>> > >> >>>>>>>>>> > >> >>>>>>>>>> >> >>>>>>>>>> -- >> >>>>>>>>>> Mailing list: https://launchpad.net/~ubuntu-phone >> >>>>>>>>>> Post to : [email protected] >> >>>>>>>>>> Unsubscribe : https://launchpad.net/~ubuntu-phone >> >>>>>>>>>> More help : https://help.launchpad.net/ListHelp >> >>>>>>>>>> >> >>>>>>>>> >> >>>>>>>> >> >>>>>>> >> >>>>>> >> >>>> >> >>>> >> >>>> -- >> >>>> Mailing list: https://launchpad.net/~ubuntu-phone >> >>>> Post to : [email protected] >> >>>> Unsubscribe : https://launchpad.net/~ubuntu-phone >> >>>> More help : https://help.launchpad.net/ListHelp >> >>>> >> >>> >> >>> >> >>> >> >>> -- >> >>> >> >>> Julia >> >> >> >> >> >> -- >> >> Mailing list: https://launchpad.net/~ubuntu-phone >> >> Post to : [email protected] >> >> Unsubscribe : https://launchpad.net/~ubuntu-phone >> >> More help : https://help.launchpad.net/ListHelp >> >> >> >> >> > >> > >
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