Hi Krzysztof, very strange indeed. And yes to your questions. br,kg On Wed, Sep 16, 2015 at 3:38 PM, Krzysztof Tataradziński < [email protected]> wrote:
> Hello Kevin, > I don't know why, but my touch repaired magically after n times rebooted. > That touch unavaiable thing is geting more and more time (think in > geometrical scale (first one repaired after 1-2 reboots, next more and > more; yesterday that was couple of hours; today ~10 hours of restarting)), > so I will reflash it. > I must enter fastboot mode and only enter that command > ubuntu-device-flash touch --channel=ubuntu-touch/stable/meizu.en > --bootstrap --recovery-image=recovery.img > from my computer (with device connected to it), yes? > It will reset all my partitions and reinstall OS, yes? > > 2015-09-16 21:10 GMT+02:00 Kevin Gunn <[email protected]>: > >> hey Krzysztof >> I don't think anyone has reported anything this awful, much more sporadic. >> Not sure if others on the team have any ideas with so many "unable to.."s >> listed in the bug. >> >> you'll wipe everything on your phone with this, but sounds like you're >> beyond that point. >> if you want to reflash in fastboot mode, your using an MX4 so you could >> connect and do (sub your internationalization for the ".en" and replace the >> "stable" with "rc-proposed" if you prefer) >> >> ubuntu-device-flash touch --channel=ubuntu-touch/stable/meizu.en >> --bootstrap --recovery-image=recovery.img >> >> you can find the recovery image for MX4 here. >> http://people.canonical.com/~alextu/tangxi/recovery/recovery.img >> >> br,kg >> >> On Wed, Sep 16, 2015 at 1:56 PM, Krzysztof Tataradziński < >> [email protected]> wrote: >> >>> >>> >>> 2015-09-16 20:40 GMT+02:00 Krzysztof Tataradziński <[email protected]> >>> : >>> >>>> >>>> >>>> 2015-09-16 20:31 GMT+02:00 Krzysztof Tataradziński <[email protected] >>>> >: >>>> >>>>> Sorry, but I didn't have time yesterday to fight with that bug. I >>>>> thought that I will do it today. At 8 am I went to work (touch was >>>>> working). Received phone call, after that touch stopped working. After >>>>> 2 hours of waiting, restarting phone, removing and putting again SIM >>>>> card - started working. I putted my phone on table and I saw that it >>>>> restarted itself (maybe there was some call coming - can't check that) >>>>> and from that time I can't get touch working (~8 hours). Is there any >>>>> way to deal with that? I can't even record video to show when that bug >>>>> appear, because can't get touch working even for a while. >>>>> >>>>> I've created >>>>> https://bugs.launchpad.net/canonical-devices-system-image/+bug/1495672 >>>>> but can't even do >>>>> "- The output of system-image-cli -i >>>>> - The full output of 'ps auxwf' >>>>> - The full output of 'top -b -d3 -n10' (it'll take 30 seconds to run) >>>>> - /var/log/syslog from the same time the problem occurs >>>>> - A tar file of /home/phablet/.cache/upstart" >>>>> Because I can't enable developer mode. >>>>> >>>>> I'm thinking about: >>>>> 1. Factory reset (but can't get into settings) >>>>> >>>> Done by connecting mouse and trying to click with invisible cursor - >>> restarted, but didn't help. >>> >>> >>>> 2. Reinstalling OS (how can I do that?) >>>>> 3. Upgrade into rc-proposed (how can I do that?) >>>>> >>>>> Could anyone help me? >>>>> I can make Hangout if that helps. >>>>> >>>>> Also when I turn device off and try to get into recovery mode (volume >>>>> up + power), because it's stuck at screen with purple background, >>>>> white and orange Ubuntu logo and shining bottom button. Is that other >>>>> bug or related to that? >>>>> >>>> >>>> Tried also to get into factory mode (volume down + power) and it stuck >>>> with text "FASTBOOT mode..." >>>> What the difference between recovery/factory? Or maybe that's all what >>>> should load when I do that? >>>> >>>> >>>>> 2015-09-15 11:15 GMT+02:00 Krzysztof Tataradziński < >>>>> [email protected]>: >>>>> > 2015-09-15 11:05 GMT+02:00 Jelmer Prins <[email protected]>: >>>>> >> >>>>> >> Have you tried to reboot it in normal mode ? >>>>> >> >>>>> > Yes, couple of times, didn't help. >>>>> >> >>>>> >> On 15 Sep 2015, at 11:01, Krzysztof Tataradziński < >>>>> [email protected]> >>>>> >> wrote: >>>>> >> >>>>> >> Now again my touch don't work. Restarting couple of times didn't >>>>> help. And >>>>> >> I need fast to unlock phone and get phone number that was phoning >>>>> to me >>>>> >> (don't have it in address book, only in calls). Please help asap if >>>>> someone >>>>> >> know what to do with that. >>>>> >> I don't know is that related, but I tried to get into recovery >>>>> mode. It's >>>>> >> loading but stuck at Ubuntu logo (touch work, because bottom button >>>>> is >>>>> >> reacting at my finger). >>>>> >> >>>>> >> Best regards, >>>>> >> Krzysztof Tataradziński >>>>> >> https://launchpad.net/~ktatar156 >>>>> >> >>>>> >> 2015-09-15 10:43 GMT+02:00 Julia Palandri < >>>>> [email protected]>: >>>>> >>> >>>>> >>> I yesterday had some interesting behavior, possibly related to >>>>> this. I >>>>> >>> was turning up my phone, and it never finished to completely show >>>>> the screen >>>>> >>> with the infographics. (it did boot, though). The infographics >>>>> showed 5 >>>>> >>> points (instead of the whole 'month'), and it was impossible to >>>>> unlock. >>>>> >>> Should I just add to the same bug? open a new one? any info that >>>>> could help? >>>>> >>> Thanks, >>>>> >>> >>>>> >>> On Tue, Sep 15, 2015 at 10:30 AM, Krzysztof Tataradziński >>>>> >>> <[email protected]> wrote: >>>>> >>>> >>>>> >>>> Hello, >>>>> >>>> I'm in work now and I received a call and talk about 12 minutes. >>>>> Before >>>>> >>>> that I had opened only app responsible for SMS (its stay in >>>>> background). in >>>>> >>>> middle of call I felt vibration, but see no notification. After >>>>> call I've >>>>> >>>> put my phone in pocket. After ~ 10 minutes I've try to unblock >>>>> phone by pin. >>>>> >>>> Entered three digits and touch stopped working. First restarting >>>>> phone >>>>> >>>> didn't help. I need to do it couple of time to unblock phone. >>>>> >>>> I've got GPS all the time on, wifi off, bluetooth off, mobile >>>>> data off. >>>>> >>>> >>>>> >>>> Best regards, >>>>> >>>> Krzysztof Tataradziński >>>>> >>>> https://launchpad.net/~ktatar156 >>>>> >>>> >>>>> >>>> 2015-09-15 1:10 GMT+02:00 Kevin Gunn <[email protected]>: >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> Hey Krzysztof - we've been guessing based on some info that this >>>>> is >>>>> >>>>> related to memory pressure. Curious if you recall what apps you >>>>> had open >>>>> >>>>> when this happened ? Or roughly how many. And maybe services >>>>> turned on/off >>>>> >>>>> (gps, bt, wifi etc) >>>>> >>>>> >>>>> >>>>> And curious to hear if you get these freezes "shortly" after >>>>> rebooting >>>>> >>>>> or does it seem your using the phone for a while? >>>>> >>>>> >>>>> >>>>> Thanks for your help. >>>>> >>>>> Br, kg >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> On Monday, September 14, 2015, Krzysztof Tataradziński >>>>> >>>>> <[email protected]> wrote: >>>>> >>>>>> >>>>> >>>>>> Fast update. >>>>> >>>>>> 10 minutes ago I heard that I've received SMS. Button was >>>>> blinking, >>>>> >>>>>> but no response, can't wake up screen, look at video >>>>> >>>>>> https://www.sendspace.com/file/35eenn >>>>> >>>>>> I had to hold power button long time to reset phone. >>>>> >>>>>> >>>>> >>>>>> 2015-09-14 22:51 GMT+02:00 Kevin Gunn <[email protected] >>>>> >: >>>>> >>>>>>> >>>>> >>>>>>> feel free to ping on IRC freenode in #ubuntu-mir tomorrow, >>>>> European >>>>> >>>>>>> morning is fine people will be able to help, "alf" is >>>>> specifically chasing >>>>> >>>>>>> this one. >>>>> >>>>>>> >>>>> >>>>>>> On Mon, Sep 14, 2015 at 2:56 PM, Krzysztof Tataradziński >>>>> >>>>>>> <[email protected]> wrote: >>>>> >>>>>>>> >>>>> >>>>>>>> Hi Kevin, >>>>> >>>>>>>> I can help tomorrow (I'm going sleep now), but I need a step >>>>> by step >>>>> >>>>>>>> what to do; if that's important I must admin I don't have >>>>> Ubuntu on desktop, >>>>> >>>>>>>> but Arch. >>>>> >>>>>>>> After we find all information we need, will be possible to >>>>> back into >>>>> >>>>>>>> default system packages/files/etc.? I mean without additional >>>>> files that I >>>>> >>>>>>>> need install to find what that bug is about. After all I just >>>>> want to have >>>>> >>>>>>>> clean system as before ;) >>>>> >>>>>>>> >>>>> >>>>>>>> Best regards, >>>>> >>>>>>>> Krzysztof Tataradziński >>>>> >>>>>>>> https://launchpad.net/~ktatar156 >>>>> >>>>>>>> >>>>> >>>>>>>> 2015-09-14 21:18 GMT+02:00 Kevin Gunn < >>>>> [email protected]>: >>>>> >>>>>>>>> >>>>> >>>>>>>>> Hi guys - I believe we already have this bug logged. >>>>> >>>>>>>>> We are driving ourselves nuts trying to replicate. Only a >>>>> couple of >>>>> >>>>>>>>> folks in the company have rarely seen. >>>>> >>>>>>>>> >>>>> >>>>>>>>> >>>>> >>>>>>>>> >>>>> https://bugs.launchpad.net/canonical-devices-system-image/+bug/1491566 >>>>> >>>>>>>>> >>>>> >>>>>>>>> Krzysztof if you are seeing this frequently we'd love some >>>>> help in >>>>> >>>>>>>>> debug. >>>>> >>>>>>>>> I don't know if you'd be willing to do, but we'd like a >>>>> backtrace >>>>> >>>>>>>>> of the device in the stuck state - but for the interesting >>>>> bits we'd need >>>>> >>>>>>>>> you to install libc and libstdc++ dbg packages, as well as >>>>> mir dbg symbols. >>>>> >>>>>>>>> There are some instructions in the bug, but i'll try to make >>>>> it even more >>>>> >>>>>>>>> clear. >>>>> >>>>>>>>> >>>>> >>>>>>>>> br,kg >>>>> >>>>>>>>> >>>>> >>>>>>>>> On Mon, Sep 14, 2015 at 1:57 PM, Marco Graziotti >>>>> >>>>>>>>> <[email protected]> wrote: >>>>> >>>>>>>>>> >>>>> >>>>>>>>>> Try to open a new bug. Maybe other mx4 users can add more >>>>> >>>>>>>>>> dettails. >>>>> >>>>>>>>>> >>>>> >>>>>>>>>> I don't know why this happen. >>>>> >>>>>>>>>> >>>>> >>>>>>>>>> Marco >>>>> >>>>>>>>>> >>>>> >>>>>>>>>> Il lunedì 14 settembre 2015, Krzysztof Tataradziński >>>>> >>>>>>>>>> <[email protected]> ha scritto: >>>>> >>>>>>>>>> > I thought that for now apps can't start with phone boot. >>>>> But the >>>>> >>>>>>>>>> > problem is that I use phone, in example sending SMS. Next >>>>> I turn screen off. >>>>> >>>>>>>>>> > 2 minutes later I turn it on again, but touch don't work. >>>>> >>>>>>>>>> > 2015-09-14 19:57 GMT+02:00 Marco Graziotti >>>>> >>>>>>>>>> > <[email protected]>: >>>>> >>>>>>>>>> >> >>>>> >>>>>>>>>> >> Hi, >>>>> >>>>>>>>>> >> >>>>> >>>>>>>>>> >> try to remember what kind of app have you installed >>>>> before that >>>>> >>>>>>>>>> >> this issue happened. >>>>> >>>>>>>>>> >> Maybe this problem is caused by an app that start itself >>>>> when >>>>> >>>>>>>>>> >> the phone boot up. >>>>> >>>>>>>>>> >> >>>>> >>>>>>>>>> >> As I say, I have two MX4 and i don't have this issue. >>>>> >>>>>>>>>> >> >>>>> >>>>>>>>>> >> Marco >>>>> >>>>>>>>>> >> >>>>> >>>>>>>>>> >> >>>>> >>>>>>>>>> >> >>>>> >>>>>>>>>> >> Il 14/09/2015 19:53, Krzysztof Tataradziński ha scritto: >>>>> >>>>>>>>>> >> >>>>> >>>>>>>>>> >> Hi Marco, >>>>> >>>>>>>>>> >> Yes, two days ago I done factory reset and today I find >>>>> that >>>>> >>>>>>>>>> >> bug again. From Google+ I saw that also Turan Mahmudov >>>>> is having that issue. >>>>> >>>>>>>>>> >> Best regards, >>>>> >>>>>>>>>> >> Krzysztof Tataradziński >>>>> >>>>>>>>>> >> https://launchpad.net/~ktatar156 >>>>> >>>>>>>>>> >> 2015-09-14 19:41 GMT+02:00 Marco Graziotti >>>>> >>>>>>>>>> >> <[email protected]>: >>>>> >>>>>>>>>> >>> >>>>> >>>>>>>>>> >>> Hi Krzysztof, >>>>> >>>>>>>>>> >>> >>>>> >>>>>>>>>> >>> In my house I have two Meizu MX4 with OTA-6 installed >>>>> (Arale >>>>> >>>>>>>>>> >>> r4), and i don't have this issue. >>>>> >>>>>>>>>> >>> You tried with a "factory reset"? >>>>> >>>>>>>>>> >>> >>>>> >>>>>>>>>> >>> Best regards, >>>>> >>>>>>>>>> >>> >>>>> >>>>>>>>>> >>> Marco Graziotti >>>>> >>>>>>>>>> >>> >>>>> >>>>>>>>>> >>> >>>>> >>>>>>>>>> >>> Il 14/09/2015 19:23, Krzysztof Tataradziński ha scritto: >>>>> >>>>>>>>>> >>> >>>>> >>>>>>>>>> >>> Hello, >>>>> >>>>>>>>>> >>> Since OTA-6 I'm facing strange issues. >>>>> >>>>>>>>>> >>> Sometimes my phone is turning off automatically (don't >>>>> know >>>>> >>>>>>>>>> >>> when, I saw that when I take it from my pocket) and >>>>> sometimes touch don't >>>>> >>>>>>>>>> >>> work (need to restart phone to get it working again). >>>>> Could someone help >>>>> >>>>>>>>>> >>> me? >>>>> >>>>>>>>>> >>> Is that a known bug? If yes, when we can expect some >>>>> hotfix (I >>>>> >>>>>>>>>> >>> think this is so important that it should be repaired >>>>> before OTA-7) >>>>> >>>>>>>>>> >>> >>>>> >>>>>>>>>> >>> >>>>> https://plus.google.com/+KrzysztofTataradzi%C5%84ski/posts/7RdgFYtZ5sh >>>>> >>>>>>>>>> >>> >>>>> >>>>>>>>>> >>> Best regards, >>>>> >>>>>>>>>> >>> Krzysztof Tataradziński >>>>> >>>>>>>>>> >>> https://launchpad.net/~ktatar156 >>>>> >>>>>>>>>> >>> >>>>> >>>>>>>>>> >>> >>>>> >>>>>>>>>> >>> >>>>> >>>>>>>>>> >> >>>>> >>>>>>>>>> >> >>>>> >>>>>>>>>> > >>>>> >>>>>>>>>> > >>>>> >>>>>>>>>> >>>>> >>>>>>>>>> -- >>>>> >>>>>>>>>> Mailing list: https://launchpad.net/~ubuntu-phone >>>>> >>>>>>>>>> Post to : [email protected] >>>>> >>>>>>>>>> Unsubscribe : https://launchpad.net/~ubuntu-phone >>>>> >>>>>>>>>> More help : https://help.launchpad.net/ListHelp >>>>> >>>>>>>>>> >>>>> >>>>>>>>> >>>>> >>>>>>>> >>>>> >>>>>>> >>>>> >>>>>> >>>>> >>>> >>>>> >>>> >>>>> >>>> -- >>>>> >>>> Mailing list: https://launchpad.net/~ubuntu-phone >>>>> >>>> Post to : [email protected] >>>>> >>>> Unsubscribe : https://launchpad.net/~ubuntu-phone >>>>> >>>> More help : https://help.launchpad.net/ListHelp >>>>> >>>> >>>>> >>> >>>>> >>> >>>>> >>> >>>>> >>> -- >>>>> >>> >>>>> >>> Julia >>>>> >> >>>>> >> >>>>> >> -- >>>>> >> Mailing list: https://launchpad.net/~ubuntu-phone >>>>> >> Post to : [email protected] >>>>> >> Unsubscribe : https://launchpad.net/~ubuntu-phone >>>>> >> More help : https://help.launchpad.net/ListHelp >>>>> >> >>>>> >> >>>>> > >>>>> >>>> >>>> >>> >>> -- >>> Mailing list: https://launchpad.net/~ubuntu-phone >>> Post to : [email protected] >>> Unsubscribe : https://launchpad.net/~ubuntu-phone >>> More help : https://help.launchpad.net/ListHelp >>> >>> >> >
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