On 11/04/13 16:52, Jones, Victor wrote:
I'm really pleased with everything except the lack of help with Linux.
PC World completely stonewall questions about Linux, and the Kodak
website is less than helpful. After a lot of research on the
internet, I have got
the printer up and running OK and as I say, I am pleased with it.
That sounds like a perfect example of why manufactures and vendors
don't provide better support for linux. They basically tell us up
front that they don't support linux, then people go ahead and give
them their money regardless.
Whenever I'm looking at buying hardware, I check for linux
compatibility first. I'll often also email manufacturers directly to
let them know I am about to make a purchase and ask if they support
linux, just to raise awareness that they may be loosing sales. I
appreciate the debugging info to get it working, however we'd be
better off in the long term if we used our money to support those who
do provide (at least some level of) linux support.
Hi there ... Oh, I agree entirely. My other printer is a Brother, and
is supported moderately well - although it is a bit of a pain to install
the drivers even with a shell script I have written. Good printer though.
The new Advent printer is excellent - apart from support. Obviously I
have written a strong letter about this to PC World customer support. I
don't expect a result, but maybe if enough of us complain to them, they
might listen! I suspect that companies such as PC World will have to
change policy now that there is a big decline in Desktop computing in
favour of tablets. Android now seems to be very much on the increase
and if nothing else, it is Linux based .... We'll just have to wait
and see.
As for research prior to making a purchase, I normally do this very
thoroughly - this was why I went to PC World expecting to come out with
an HP printer that is properly supported. The rest of the story was
more impulse than reason .... Shame on me! Next time, I will be
buying on the internet rather than from a store.
Regards, Barry.
--
Barry Drake is a member of the the Ubuntu Advertising team.
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[email protected]
https://lists.ubuntu.com/mailman/listinfo/ubuntu-uk
https://wiki.ubuntu.com/UKTeam/
