This problem is still present: Shotwell cannot access the camera although it is aware of its existence (it is correctly listed in the LH side menu, in my case a Kodak EZ200).
The recommended method of unmounting the device in a file manager seems to be bogus for many people: no device is mounted, so there's nothing to unmount. Something, somewhere, is grabbing the device when it is plugged in, and nothing seems to be able to detect *what* process is responsible. I'm attaching the syslog from when I plug it in. Perhaps someone with better usb-fu can make sense of it. ** Attachment added: "syslog of plugging in Kodak EZ200 under Mint 18" https://bugs.launchpad.net/ubuntu/+source/shotwell/+bug/1400470/+attachment/5146822/+files/ez200 -- You received this bug notification because you are a member of Ubuntu Studio Bugs, which is subscribed to shotwell in Ubuntu. Matching subscriptions: Ubuntu Studio Bugs https://bugs.launchpad.net/bugs/1400470 Title: cannot download photos using shotwell via usb Status in shotwell package in Ubuntu: Fix Committed Bug description: I get error message "Unable to fetch previews from the camera: Could not claim the USB device (-53)" when I try to connect my camera and download photos to the PC using Shotwell. I have also installed gThumb and still same message. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/shotwell/+bug/1400470/+subscriptions -- Mailing list: https://launchpad.net/~ubuntustudio-bugs Post to : ubuntustudio-bugs@lists.launchpad.net Unsubscribe : https://launchpad.net/~ubuntustudio-bugs More help : https://help.launchpad.net/ListHelp
