Mark can I quote you on that in our store? I guess if I just put your first name next to the quote, people might think our manager is a jerk but he would like the quote to.
Date: Mon, 16 Feb 2009 10:19:47 -0700 Subject: Re: 5% Restocking Fee at Boardgame Revolution--bah! From: [email protected] To: [email protected] Brant, Next time, give us their names and we will break their kneecaps. :) Seriously, if your goal is to ring up large purchases on your credit card to earn points, what in the world are you doing buying board games? Why not diamond rings, HDTVs, ATVs, etc.? I think your new store policy should be: "Sorry, we do not sell games to stupid people." - Mark On Mon, Feb 16, 2009 at 9:53 AM, Brant Jarrett <[email protected]> wrote: Bob, I understand and I apologize for the inconvenience. We have recently posted the policy. The problem that occurred which caused us to create this policy is that we had a couple customers that came and purchased large amounts of games on their credit cards so that they could get their credit card points and miles and then brought the games back for reimbursement. They came in multiple times and it obviously caused problems and took a fair amount of time to put all of the games back and put the credit back on their credit card. Unfortunately, because a few people do stupid things, you have to make rules which aren't fun for everyone else. Brant > Date: Mon, 16 Feb 2009 08:42:36 -0800 > Subject: Re: 5% Restocking Fee at Boardgame Revolution--bah! > From: [email protected] > To: [email protected] > > > Oh, and Brant, I wish you'd rethink your Restocking Fee Policy. > > You charged me 5% which is above and beyond any credit card fee. You > took more than was required from me to reimburse you. > If you had not charged me, you would have lost .25 - $1, but you would > have kept a great customer & missionary for your store happy. > Was that .25 - $1 worth it? > > No one leaves any store happy about paying a Restocking Fee, > especially when it comes as a surprise. > And I imagine if you had the policy posted in your store where it was > plain to see, that impulsive sales would drop a significant amount. > > Just my .02 since you took at least .25 of mine. > > Bob > > _________________________________________________________________ Want to do more with Windows Live? Learn “10 hidden secrets” from Jamie. http://windowslive.com/connect/post/jamiethomson.spaces.live.com-Blog-cns!550F681DAD532637!5295.entry?ocid=TXT_TAGLM_WL_domore_092008 --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "utah county boardgamers association" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/ucboardgamers?hl=en -~----------~----~----~----~------~----~------~--~---
