Neil J. McRae wrote:
On 15 Apr 2011, at 07:36, Adrian Kennard <[email protected]> wrote:
On 15/04/11 06:47, Neil J. McRae wrote:
On 14 Apr 2011, at 19:08, Adrian Kennard <<mailto:[email protected]>[email protected]
<mailto:[email protected]>> wrote:
It is all sorts - we have been dealing with many ISPs of late and a
scary number do not understand what goes on under to hood!
so is this a general clue problem? In which case this might be useful to
play to a wider audience.
I think so - we have had fun explaining RADIUS configs to people quite a
few times
Three seemed confused over what to expect on an initial RADIUS request,
and then confused about what they would see in PPP negotiation later for
routed IPs. That sort of thing.
I find that incredible as its not that complicated.
I know that! What has actually surprised us (and I am not going to name
names) is that there seem to be ISPs out there that just buy boxes and
plug them together and cross their fingers. To me it seems odd not to
understand the workings in detail, and some say we go a tad far making
our own routers, but at least understanding basics like this is
generally quite important.
Well, we have been involved in the early deployment of WMBC and helped
shape the way it works even. We even manage session steering on IPSC
which BT don't do :-)
We always try to be responsive to customer requirements, nearly every big product idea that I've had can be traced back to a specific customer discussion- and as I undertand it several hundred CPs supported and gave feedback and input in this area (and continue to do so) there are many features developed for the product from suggestions from customers that have varying levels of usefulness for different operators but only the guys here know how they all hang together and if its useful I'll organise a session with them.
Certain people in BT have my direct number when they need to ask me for
help :-)
To the wider community drop me a note if you'd like a session on this or
anything else and I'll see what I can arrange.
Hopefully this will be useful anyway. Hopefully most UKNOFfers know it
all already and might teach me something new...
It is one thing to understand the principles and another to be able to
actually make sense of packet dumps. I think for even some of the more
technical ISPs the latter is not quite as easy...
