Sadly, they are within their rights to dawdle: http://consumers.ofcom.org.uk/codes-of-practice/migrations-authorisation-code-mac-broadband-migrations-process/
> A1.5 The Communications Provider shall communicate the MAC to the End-User in > writing by letter and/or by e-mail within five working days of receipt of the > End-User’s request save for > > A1.6 Where the Communications Provider has issued the MAC to the End-User > over the telephone (including details about the MAC validity period and > expiry date and the Broadband Service to which the MAC relates), the > Communications Provider is not required to communicate the MAC to the > End-User in writing. That’s only for individuals and small business (less than 10 employees). Above that, Ofcom doesn’t really care. Edward Dore Freethought Internet On 6 Jun 2014, at 14:53, Paul Mansfield <[email protected]> wrote: > > A friend wants to change provider from M247/webtap to Fido, and has been > quoted it'll take five days to be given the code! > > That doesn't seem reasonable to me. > > Do OFCOM have a timeliness requirement on ISP's handing over porting codes? >
