Unknown who account manager is… Trying to find that out :) Do you have a copy of the escalation matrix?
> On 3 Jan 2015, at 16:04, Tom Hill <[email protected]> wrote: > > On 02/01/15 21:12, Michael Banks wrote: >> Have you checked PeeringDB for a contact? > > Have you ever tried peering with Level3? > > Thomas: ask your AM for the copy of the escalation matrix, and use it to > the letter. I've had decent success by politely asking, "Please could > you escalate this ticket". :) > > -- > Tom >
