To be fair fella (and gals if there are any of you) I can completely understand. The transit is spot on in the largest part but support or any issues are a pain in the butt. We tried to change a gig port for a ten gig recently utilising the same fibre with as much downtime as they wanted (in TH) and it proved almost impossible. The hassle was that great we ended up funding THs fibre boys for some more despite the L3 end being to the same ODF as the last gig one so clearly only needing re patching their end but no proved all but impossible. That said our AM is a decent chap but post sales support less than acceptable.
Pete -------- Original message -------- From: Tom Hill <[email protected]> Date:04/01/2015 23:14 (GMT+00:00) To: [email protected] Cc: Subject: Re: [uknof] Level3 helpful person On 04/01/15 09:39, Thomas Greer wrote: > Unknown who account manager is… Trying to find that out :) Do you > have a copy of the escalation matrix? This is more of a formality; just ask support to escalate the ticket. You can find out whom your AM is later (or ask support, or I can put you in the direction of mine - he may be able to help). And yes Mr. Russell, there are still some good eggs further up the support chain at Level3. They will take notice, but only when you invoke the magic words... :) -- Tom
