On 04/01/15 09:39, Thomas Greer wrote: > Unknown who account manager is… Trying to find that out :) Do you > have a copy of the escalation matrix?
This is more of a formality; just ask support to escalate the ticket. You can find out whom your AM is later (or ask support, or I can put you in the direction of mine - he may be able to help). And yes Mr. Russell, there are still some good eggs further up the support chain at Level3. They will take notice, but only when you invoke the magic words... :) -- Tom
