> On 2 Sep 2016, at 02:01, Stephen Wilcox <[email protected]> wrote: > > > Mark, you had the opposite then, they asked how you were doing prior to > renewal, can I chalk that up as a hint of sun in these clouds?
Hi Stephen, Yes, I would prefer to be pre-notified about deadlines that I hadn’t spotted, but waiting til a day or two was left felt a bit half-hearted (and I think it was a phone call actually). Strictly speaking, as I didn’t know the clause was there (me—-) I could have sailed straight through and not noticed. Mostly the conversation felt like a good account manager trying to make up for the unfriendly contract. I recognise it is common for these kind of very long notice periods before automatic renewals kick-in, and I have a particularly unpleasant one with Telehouse at present. > > > Cheers > Stephen (Founder/President/Honorary support rep - IX Reach aka Console > Network Solutions) > > > > > On 1 September 2016 at 12:34, Mark Blackman <[email protected] > <mailto:[email protected]>> wrote: > > > On 1 Sep 2016, at 18:38, [email protected] <[email protected] > > <mailto:[email protected]>> wrote: > > > > Are there any other folks out there who were once satisfied IX Reach > > customers but think it's gone down hill since acquisition by Console? > > Wondering if it's just me or not! > > > > Nick > > I did have a curious email where my account manager said I had one day to > notify them of discontinuation of the service or I was signed up for another > year. > > - Mar > > > >
