Never signed a contract with an auto renewal clause ... Always made sure they were removed before signing....
Did the OFT not issue guidance a few years back about them being unfair contract terms? Sent from my iPhone Phil Bartlett Comtek Network Systems (UK) Ltd +44 7794 907171 Sent from my iPhone > On 1 Sep 2016, at 21:19, Neil J. McRae <[email protected]> wrote: > > Did you get a barristers view on that? I've challenged that sort of stupidity > several times with no issues. > > Sent from my iPhone > > On 1 Sep 2016, at 20:05, Ben King <[email protected]> wrote: > >> Our problems have been contractual. >> >> We started negotiating a renewal of our services well in advance of the >> actual renewal, we were unable to reach an amicable renewal at which point >> we were told we had sailed past the 3 month notice of 1 year auto renew, >> despite the fact we started negotiations before the 3 month deadline. >> >> The end result is we are paying for another year when we aren't actually >> using any service. >> >> Ultimately they are legally correct, morally they are highly questionable. >> >> Nicola Dux (one of their AMs) conceded, at the last LINX meeting, that this >> is was not the first time she has heard this complaint. >> >> Regards... Ben >> >>> On Thursday, 1 September 2016, Simon Lockhart <[email protected]> wrote: >>> >>> On 1 Sep 2016, at 18:38, [email protected] <[email protected]> wrote: >>> >>>> Are there any other folks out there who were once satisfied IX Reach >>>> customers but think it's gone down hill since acquisition by Console? >>>> Wondering if it's just me or not! >>> >>> Not just you. We've been having nothing but issues with their MPLS based >>> services. Random periods of packet loss and interested latency. We've given >>> up reporting them now, as we never get anything more than "we can't find >>> anything on our network that would be causing it". >>> >>> We're in the process of migrating away to a wavelength service from another >>> carrier on the same route. >>> >>> I don't doubt that a wavelength service from them would be more reliable, >>> but they burnt their bridges with us. >>> >>> Simon >> >> >> -- >> Ben King <[email protected]> >> WarwickNet - The Business & Science Park ISP >> Tel: 024 7699 7222 >> Mob: 07973 848007 >> http://www.warwicknet.com >> >> What we do - https://www.youtube.com/watch?v=1OSNmyoRBLg
