(Reposting to list, head>desk) On 13 January 2017 at 10:29, Ben McKeegan <[email protected]> wrote:
> What was a bit surprising is that TH charged us more than twice their > standard cross connect install charge plus the usual annual rental fee, > despite not having to supply or terminate the cable themselves. I checked > with our account manager but apparently this is their standard pricing for > running BT supplied cables. > This is especially odd as the last conversation I had with our TH account manager at the end of October was that BT supply materials, Telehouse install, charge you a fixed one off cost for their time, end: “What normally happens is that Openreach normally drop of[f] the cable to Telehouse, we then raise a THM on the customers account for a one of[f] cost for us to run the cable in, once it’s run in we inform the customer who then tell openreach to come back in to terminate and test the service. “ I emailed asking to confirm it was a one off charge: “Thanks correct Openreach circuits are Install cost only and the THM is the type of Order form that we raise to show it’s a one of cost to run in BT cable and not as per a TIC or ILK which both have Annual fees”
