Hi Stuart, I can confirm this by their design and is exactly how they intended it to be, not an error. We've taken it to a senior account level and they have said that this is precisely what they mean when they say it's "Diverse Redundant"... It's not an error with ours, but literally everyone at any of their sites who has this is getting the same service as we are, I'm told.
Several other carriers (including the likes of Cogent) lost both their feeds too from what we saw - and I can't imagine they were expecting it to be this way either. Thankfully our core kit had locally installed UPS systems of ours (on both feeds) so customer-impact was minimal, but even so, 25 minutes was very close to their runtime limits! Should I really have to waste large spaces in our racks with our own UPS systems in a facility where I'm paying for the resilience already? I don't believe so myself. Maybe we will drop them all to single feeds and increase our battery capacities... Cheers, Robert Williams Custodian Data Centres https://www.CustodianDC.com -----Original Message----- From: uknof <[email protected]> On Behalf Of Stuart Henderson Sent: 17 October 2018 12:40 To: Robert Williams <[email protected]> Cc: [email protected] Subject: Re: [uknof] Power Delivery Definitions On 2018/10/17 11:02, Robert Williams wrote: > > We are, by comparison to them, a small operator in terms of size/scale > - they are in the billions globally, so we honestly just presumed that > something which is sold using those words (after requesting diversity > as we did) would definitely not be just two feeds from the same bar. > Lesson very much learnt…!! Sounds pretty weird that an operator of that scale would be doing that as common practice. Could it just be a simple case of them giving you two distro's off a single feed by mistake? Are you able to talk to someone actually on the ground in ops at the DC about it or do they just defer you to "procedures"?
