Hi, Yes I agree it can easily be an 'optional extra' but their £ pricing against the line-items does kinda' shout "You are paying for more than just another floor socket" - if you know what I mean.... That alone helped to concrete the belief that we had something resilient. I could have fitted my own splitters if I just needed more commandos ;)
As for the paying for capacity twice, as a facility owner myself I can relate to this to a certain degree because (if done properly) you are looking at 2x the infrastructure, physical space, maintenance, cable size/quantity and so on. However - it doesn't need to result in 2x the pricing when implemented correctly. Also, the definitions of what someone is getting should be made clear to them using standard terminology. In such a way that they can make an informed decision whether it's what they want or not (again, bit late now, but hey). Totally misusing the terminology on purpose (as I genuinely believe has been done here) is a violation of trust / miss sold product. As I mentioned to someone (off list) just now, we have similar PoPs at other facilities where their second power feeds are sold as "Additional Power Feeds" with no suggestion that they are redundant or diverse. In fact, at THN we were explicitly told when ordering some more recently that it would be from a different PDU but the same UPS. Which just added weight to the belief that we were paying for a 'better' solution at this particular site, especially when coupled with the associated charges. We are still in discussions with them so maybe they will come round to understanding why we are so annoyed. Faults happen, I get that, but when you have been paying for something specifically to protect you against that very fault - it's frustrating to find you were wasting your money the whole time. Cheers, Robert Williams Custodian Data Centres https://www.CustodianDC.com -----Original Message----- From: uknof <[email protected]> On Behalf Of Brandon Butterworth Sent: 17 October 2018 13:50 To: Robert Williams <[email protected]> Cc: [email protected] Subject: Re: [uknof] Power Delivery Definitions Similarly some in DR Sovereign House were surprised to find their two feeds were from the same PDU when they had some major outages some time ago. DR are happy to supply really redundant feeds but you have to pay for the power you're using twice to have capacity on two independent DRUPS Brandon > On 17 Oct 2018, at 13:50, Brandon Butterworth <[email protected]> wrote: > DR are happy to supply really > redundant feeds but you have to pay for the power you're using twice > to have capacity on two independent DRUPS I've found the same at other $big_name_bitbarn_operator - you pay "to reserve the power" Marek Isalski
