On 22 May 2020, at 15:26, Neil J. McRae wrote:
Any action needs to have customers and users at the forefront of the thinking; not an afterthought.
This could be an interesting and refreshing approach to how ISPs in the UK treat their customers!
As a first step of this wondrous new customer-centric approach, you can fix it so that my mum doesn’t have to phone up Plusnet every year and threaten to leave/beg to keep on paying a reasonable price for internet and phone…. Yeah, thought not .. ;)
The telecoms industry is fast becoming as ill-loved as the motor insurance industry for sharp practice, which is why Corbyn’s illfated idea to provide free internet for all (and put many of us out of jobs) caused such interest! Thankfully it never succeeded but it had me worried for a bit!
