Ooh, now where do I start? The major overall issue is that the billing side of things is limited and inflexible. If you want to take automatic payments then really the only option is Stripe. Even then, it will only automatically collect the standard monthly recurring billing. If you want to vary it, by applying a service credit or invoicing a new bit of hardware for example, then that won't be taken into account at all.
Another big thing we found was inconsistencies in the billing. When we moved to Stripe we found a chunk of customers (probably 10-15 in total) who UCRM had stopped invoicing and collecting payments for around 18 months prior, as well as a handful that for some odd reason had been overbilled. To be honest it was a handy platform when we started up and had no budget at all for that sort of thing, but it rapidly became more of a hindrance than a help and just wasn't up to the job for an expanding company. Regards, Rob Cowan WiFi Scotland. Email : [email protected]<mailto:[email protected]> www : wifiscotland.co.uk<http://wifiscotland.co.uk/> [cid:d7aa3c3a-cd0c-40fb-a67b-f68b446f4516] ________________________________ From: uknof <[email protected]> on behalf of Paul Bone <[email protected]> Sent: 13 October 2020 14:43 To: Rob Cowan <[email protected]> Cc: uknof <[email protected]> Subject: Re: [uknof] Ubiquiti UNMS Thanks Rob, Would you mind sharing some of the issues you had? Paul On Tue, 13 Oct 2020 at 14:42, Rob Cowan <[email protected]<mailto:[email protected]>> wrote: Yes, we used it. Simple advice - don't. If you need a WISP billing platform, look at Splynx. Rob WiFi Scotland LLP Sent from Nine<http://www.9folders.com/> ________________________________ From: Paul Bone <[email protected]> Sent: Tuesday, 13 October 2020 14:19 To: uknof Subject: [uknof] Ubiquiti UNMS Hi All, Just wondering if anyone is using the Ubiquiti UNMS CRM platform in anger? A first glance is suggesting it might be too good to be true for a free platform, but I'm open minded! Thanks -- Paul Bone Network Consultant PMB Technology -- Paul Bone Network Consultant PMB Technology
