Hi Stephen, Yes, I'd agree when LINX was just a transit alternative, but we're now marketing the new Cloud services and production applications can live there, so customers are asking do they just buy direct connectivity to AWS and Azure, or can they use the LINX architecture......and the next question of course is the SLA.
Paul Given there is no contracted scheme to provide credits or damages as a compensation for failure to meet an SLA, and that uptime depends not only on an IXs switching infrastructure but also the availability and capacity of all connected networks, and in LINX's case that it's a membership company, the question is what is the point to have an SLA if it provides nothing contractually and has no teeth if it doesn't meet any SLA? To my knowledge, it's similar to bilateral private peering, where both parties provide no guarantees since there is no strong vendor-client contract and fees with which to offer compensation from. Steve On Thu, 17 Mar 2022, 10:38 Paul Webb, <[email protected]<mailto:[email protected]>> wrote: Does anyone know if there is a published availability SLA for LINX LON1 or LON2? A customer is asking and we can find many works about "Service Level" on the LINX site but no numbers? Disclaimer: Views or opinions presented are solely those of the author and do not necessarily represent those of Clearstream Technology Ltd or Clearstream Technology Group Ltd (Clearstream). Confidentiality: This email and any attached files are confidential and intended solely for the use of the individual(s) to whom it is addressed. If you are not the intended recipient, you have received this email in error and any use, dissemination, forwarding, printing or copying of this email is strictly prohibited. If you have received this email in error please contact the sender. Security: This e-mail has been created in the knowledge that Internet e-mail is not a 100% secure communications medium. We advise that you understand and observe this lack of security when e-mailing us. Although this email and any attachments are believed to be free of any virus or other defects which might affect any computer or IT system into which they are received, no responsibility is accepted by Clearstream or any of its associated companies for any loss or damage arising in any way from the receipt or use thereof. CONFIDENTIALITY AND DISCLAIMER NOTICE: This email is intended only for the person to whom it is addressed and/or otherwise authorized personnel. The information contained herein and attached is confidential. If you are not the intended recipient, please be advised that viewing this message and any attachments, as well as copying, forwarding, printing, and disseminating any information related to this email is prohibited, and that you should not take any action based on the content of this email and/or its attachments. If you received this message in error, please contact the sender and destroy all copies of this email and any attachment. Please note that the views and opinions expressed herein are solely those of the author and do not necessarily reflect those of the company. While antivirus protection tools have been employed, you should check this email and attachments for the presence of viruses. No warranties or assurances are made in relation to the safety and content of this email and attachments. The Company accepts no liability for any damage caused by any virus transmitted by or contained in this email and attachments. No liability is accepted for any consequences arising from this email. AVIS DE CONFIDENTIALITÉ ET DE NON RESPONSABILITE : Ce courriel, ainsi que toute pièce jointe, est confidentiel et peut être protégé par le secret professionnel. Si vous n'en êtes pas le destinataire visé, veuillez en aviser l'expéditeur immédiatement et le supprimer. Vous ne devez pas le copier, ni l'utiliser à quelque fin que ce soit, ni divulguer son contenu à qui que ce soit. BSO se réserve le droit de contrôler toute transmission qui passe par son réseau. Veuillez noter que les opinions exprimées dans cet e-mail sont uniquement celles de l'auteur et ne reflètent pas nécessairement celles de la société. Bien que des outils de protection antivirus aient été utilisés, vous devez vérifier cet e-mail et les pièces jointes pour toute présence de virus. Aucune garantie ou assurance n'est donnée concernant la sécurité et le contenu de cet e-mail et de ses pièces jointes. La Société décline toute responsabilité pour tout dommage causé par tout virus transmis par ou contenu dans cet e-mail et ses pièces jointes. Aucune responsabilité n'est acceptée pour les conséquences découlant de cet e-mail.
