Paul,
I would suggesting contacting the LINX sales team / Member Relations as we do have more information on the engineering side of it, just that I am not the best person to explain this. - kurtis - > On 17 Mar 2022, at 10:16, Paul Webb <[email protected]> wrote: > > > ….forgot to say…it’s not about Service Credits as everyone’s Service Credits > are irrelevant against the service impact….it’s more about understanding the > engineering commitment that went into the service and the customer being able > to walk away from the Service if it underperforms. > > Paul > > > Hi Stephen, > > Yes, I’d agree when LINX was just a transit alternative, but we’re now > marketing the new Cloud services and production applications can live there, > so customers are asking do they just buy direct connectivity to AWS and > Azure, or can they use the LINX architecture……and the next question of course > is the SLA. > > Paul > > > Given there is no contracted scheme to provide credits or damages as a > compensation for failure to meet an SLA, and that uptime depends not only on > an IXs switching infrastructure but also the availability and capacity of all > connected networks, and in LINX's case that it's a membership company, the > question is what is the point to have an SLA if it provides nothing > contractually and has no teeth if it doesn't meet any SLA? > > To my knowledge, it's similar to bilateral private peering, where both > parties provide no guarantees since there is no strong vendor-client contract > and fees with which to offer compensation from. > > Steve > > On Thu, 17 Mar 2022, 10:38 Paul Webb, <[email protected]> > wrote: > Does anyone know if there is a published availability SLA for LINX LON1 or > LON2? > > A customer is asking and we can find many works about “Service Level” on the > LINX site but no numbers? > Disclaimer: Views or opinions presented are solely those of the author and do > not necessarily represent those of Clearstream Technology Ltd or Clearstream > Technology Group Ltd (Clearstream). 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