On 14/08/2023 22:54, Adrian Bolster wrote:
Hi,
Please would someone from Disney+ contact me off list? I believe we
have a geo-location issue…
I hate to be the bearer of bad news, but good luck with that. Disney+
are IMO the worst of the content providers for dealing with geoloc
issues and are utterly disinterested in speaking to ISPs to fix them,
preferring to refer customers back to their provider as the cause.
We spent months trying to get them to fix a sudden problem they'd caused
with a /17, their approach seemed to be to get each individual customer
to call them and say they had a problem, and it would be sorted an IP
address at a time.
There's the excellent page here:
https://thebrotherswisp.com/index.php/geo-and-vpn/ which has contacts
for Disney+ - if memory serves we kept opening tickets with them and
E-mailing all addresses (and having repeated calls) and then suddenly,
magically, the problem went away as fast as it appeared.
I hope to never have to go through that again :)
Paul.
