On 8/15/23 07:35, Paul Thornton wrote:
I hate to be the bearer of bad news, but good luck with that. Disney+
are IMO the worst of the content providers for dealing with geoloc
issues and are utterly disinterested in speaking to ISPs to fix them,
preferring to refer customers back to their provider as the cause.
We spent months trying to get them to fix a sudden problem they'd
caused with a /17, their approach seemed to be to get each individual
customer to call them and say they had a problem, and it would be
sorted an IP address at a time.
There's the excellent page here:
https://thebrotherswisp.com/index.php/geo-and-vpn/ which has contacts
for Disney+ - if memory serves we kept opening tickets with them and
E-mailing all addresses (and having repeated calls) and then suddenly,
magically, the problem went away as fast as it appeared.
I hope to never have to go through that again :)
From the sounds of it from this and other lists, that problem won't go
away.
It seems to me that Disney+ do not engineer their services around them
being delivered outside of the U.S., even when their managers might have
told them that they are.
Mark.
