Because I hate Comcast, I too use Verizon for landline and DSL and other services that are bundled for a reduced monthly cost.
When I have to call online support I always press 0 twice as soon as I connect. This action sometimes works with certain company phone services and passes me through the loop and sometimes it doesn't. It is truly phone hell to deal with. If you are lucky, you can actually get someone from Canada who knows what the hell they are doing so that all the misguided information can be discarded. It may take a few transfers though. I have found that an average call may last up to four hours if there are service transfer and service reconnection problems involved as a result of a move. One guy from Canada actually spent over an hour fixing the screw-ups caused by the idiots from SE Asia and India I had spoken with before on the same call. I have found that some Indians I have spoken to regarding IT servicing are very knowledgeable from other companies, but not the ones who contract with Verizon. Frankly, the slowest DSL service I used before I upgraded seemed just as fast as the fast version of DSL I am currently using at a higher price. Anyway, we all know that the quoted speed is the highest it can be, not what it normally is. If I could use another vendor, I would in a New York minute. Sande Knight ----- Original Message ----- From: Joe Clarke<mailto:[EMAIL PROTECTED]> To: University City List<mailto:[email protected]> ; UCneighbors<mailto:[EMAIL PROTECTED]> Sent: Monday, March 10, 2008 1:23 PM Subject: [Ucneighbors] Sluggish Verizon Services I wondered if anyone else on this list has had this experience with Verizon Online service: It appears when you call in about your account, you cannot get a real live agent and instead are corralled into an automated answering queue for 20-30 minutes. Can they be serious? I also discovered that by discontinuing my phone service with Verizon while maintaining the DSL, you change your status to a "dry loop" account which means you pay double the price, i.e. 70+ dollars a month for basic DSL! It seems like a company that is competing for our online business would do better than that; or are they simply trying to discourage certain zipcodes from their services altogether and targeting the more affluent "FIOS covered" service areas? Redlining is not that old of a concept. If you notice there are no WaWa's - except on the perimeters - within most of West or Southwest Philadelphia; the same is true for Citizens'- the "people friendly"- bank which has no real representation in West and Southwest Philadelphia. I can drive down to Cape May and pass by WaWa's at regular intervals along the route right into to the center of Cape May, itself, but it seems like the convenience store has leap-frogged over large areas of Philadelphia. I guess it's all just the ebb and flow of the free market, unless they are receiving special aid or consideration from the city or state while doing business in the city. Then it would be a problem. Joe Clarke _______________________________________________ ucneighbors mailing list [EMAIL PROTECTED]<mailto:[EMAIL PROTECTED]> http://lists.asc.upenn.edu/mailman/listinfo/ucneighbors<http://lists.asc.upenn.edu/mailman/listinfo/ucneighbors>
