If Verizon allowed Cavalier to operate in this region, we would be able to have
cheaper phone service and cheaper DSL service, but Verizon keeps them out and
we suffer as a result.
Sande Knight
----- Original Message -----
From: Suzanne B. Anderson<mailto:[EMAIL PROTECTED]>
To: Joe Clarke<mailto:[EMAIL PROTECTED]> ; University City
List<mailto:[email protected]> ; UCneighbors<mailto:[EMAIL PROTECTED]>
Sent: Monday, March 10, 2008 2:12 PM
Subject: Re: [Ucneighbors] Sluggish Verizon Services
My husband is our Family IT Guy. We recently discovered that in order to
have a human being IT via Verizon, you have to pay an extra approximate $10 per
month. So, we get an on line Q. This leads to a circle: if don't have service
or crummy service and you want to find out why, the only information source is
the media outlet that isn't working!
I've asked our Family IT Guy about dumping the unused land line and getting
wireless. Ix nay says FITG. We don't have cable and want to keep it that way.
Upshot: we are stuck. It is a seller's market for DSL in our world.
Joe Clarke <[EMAIL PROTECTED]> wrote:
I wondered if anyone else on this list has had this experience with
Verizon Online service: It appears when you call in about your account,
you cannot get a real live agent and instead are corralled into an
automated answering queue for 20-30 minutes. Can they be serious? I
also discovered that by discontinuing my phone service with Verizon
while maintaining the DSL, you change your status to a "dry loop"
account which means you pay double the price, i.e. 70+ dollars a month
for basic DSL! It seems like a company that is competing for our
online business would do better than that; or are they simply trying to
discourage certain zipcodes from their services altogether and targeting
the more affluent "FIOS covered" service areas? Redlining is not that
old of a concept. If you notice there are no WaWa's - except on the
perimeters - within most of West or Southwest Philadelphia; the same is
true for Citizens'- the "people friendly"- bank which has no real
representation in West and Southwest Philadelphia. I can drive down to
Cape May and pass by WaWa's at regular intervals along the route right
into to the center of Cape May, itself, but it seems like the
convenience store has leap-frogged over large areas of Philadelphia. I
guess it's all just the ebb and flow of the free market, unless they are
receiving special aid or consideration from the city or state while
doing business in the city. Then it would be a problem.
Joe Clarke
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Suzanne B. Anderson, MSW,LSW
Somewhere in Texas a village is missing an Idiot.
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