Hi Joe Wow, I didn't know about the "dry loop" and the getting hosed for $70 a month ... for DSL?
I had Verizon DSL for about 2 weeks. First, the company truly is NOT customer friendly. It was one delay after another. Finally got the green light that my DSL was activated only to find out that my phone jack was too far from the modem ... so there was more money to have them come out and set up another jack. Went through I think? 3 modems in that 2 week period that I actually had the service. They kept overheating to the point you couldn't touch them without almost being burned. The last straw was the fact that the DSL service itself, whilte Verizon kept saying there was nothing wrong, never got past dial-up speeds. And I don't even mean 56kb, it was slower than that! Yes, had to sit on the phone forever each time I called and when I cancelled it took forever. Horrible service, horrible customer service IMHO. I'm waiting to see if they ever do decide to run FIOS around here. I've heard no (not the "right" kind of neighborhood, i.e.: suburban) and I've heard yes. So, we'll see. For now, I'm staying with Comcast. Liked it much better when it was RoadRunner tbh. Wireless? not gonna happen here. Wendy On Mon, Mar 10, 2008 at 1:23 PM, Joe Clarke <[EMAIL PROTECTED]> wrote: > I wondered if anyone else on this list has had this experience with > Verizon Online service: It appears when you call in about your account, > you cannot get a real live agent and instead are corralled into an > automated answering queue for 20-30 minutes. Can they be serious? I > also discovered that by discontinuing my phone service with Verizon > while maintaining the DSL, you change your status to a "dry loop" > account which means you pay double the price, i.e. 70+ dollars a month > for basic DSL! It seems like a company that is competing for our > online business would do better than that; or are they simply trying to > discourage certain zipcodes from their services altogether and targeting > the more affluent "FIOS covered" service areas? Redlining is not that > old of a concept. If you notice there are no WaWa's - except on the > perimeters - within most of West or Southwest Philadelphia; the same is > true for Citizens'- the "people friendly"- bank which has no real > representation in West and Southwest Philadelphia. I can drive down to > Cape May and pass by WaWa's at regular intervals along the route right > into to the center of Cape May, itself, but it seems like the > convenience store has leap-frogged over large areas of Philadelphia. I > guess it's all just the ebb and flow of the free market, unless they are > receiving special aid or consideration from the city or state while > doing business in the city. Then it would be a problem. > > Joe Clarke > > > > > > _______________________________________________ > ucneighbors mailing list > [EMAIL PROTECTED] > http://lists.asc.upenn.edu/mailman/listinfo/ucneighbors >
