I am sure it is possible. I just don't have the PHP/HTML/Javascript/whatever skills to do that.

On 11/5/2019 12:02 PM, Phil Davis via use-livecode wrote:
On this issue, isn't it possible to let a web server detect the OS requesting the download? So the server can then do the picking and send the right version to the requestor?

Or maybe the info available to the server about the requesting OS isn't that detailed. Not sure. At least I'm sure I can use a single download link for an app's Mac and Windows installers.

Phil Davis



On 11/5/19 8:33 AM, Paul Dupuis via use-livecode wrote:
I'm not saying YOUR experience is invalid. I guess I am just saying we have really really really computer naive customers and Apple has gone and complicated things and it creates a support burden for us that we would not have had to expend resources addressing if Apple had not done this.

Apple has, and there is no going back, so it is what it is, but it is really really annoying! :-(



On 11/5/2019 11:23 AM, Bob Sneidar via use-livecode wrote:
But the installers for drivers and the installer you want to use are not different. And what else does anyone have to go on but their experiences, and other people's experiences? I need to tap into that resource! ;-)

Bob S


On Nov 5, 2019, at 08:18 , Paul Dupuis via use-livecode <use-livecode@lists.runrev.com> wrote:

On 11/5/2019 10:41 AM, Bob Sneidar via use-livecode wrote:
First, your assumption that "it's one everyone is experiencing for any installer" is exactly that, an assumption based on your experiences.

The vast majority of our customers are computer novices and anything but the simplest of steps can cause them problems. Most do not know what version of macOS they run, nor how to tell what version they are running.

Second, I was not calling for RunRev to "fix" this. It is clearly Apple's inane drive for marketing a level or privacy and security that is mostly a gigantic lie that is the cause.

And thirdly, drivers are a bit different than research apps.

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