On 07/07/2017 07:29 AM, prothero--- via use-livecode wrote:
Actually watching users is invaluable.
Absolutely.
And try to resist the urge to help them along.
And take notes about where they hesitate or stumble.
As a QA engineer, I find that when I'm faced with a new application I
have about two weeks where I can reasonably find workflow problems.
During that period I try to write down every nitpicking thing I can find
and make notes about where I find myself unsure about what comes next,
etc. After that time I have become so used to the way it's supposed to
work that it's hard to step outside the box and think like a new user. I
get into the developer mindset then, and while that's essential for
finding deeper bugs it means missing some UX issues.
--
Mark Wieder
ahsoftw...@gmail.com
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