Hi Jacque,

An error code of 18 generally indicates that the server reported the transfer 
would be a certain length, and then it ended up being shorter or longer than 
expected.

In your user’s case, it sounds like the actual downloaded amount is smaller 
than it should be?  As you have said, given that other users are not having 
this issue, it doesn’t sound like a problem on the server end...

Is there possibly a proxy being used that might be getting in the way?

Regards,

Charles

> On 11 Dec 2017, at 7:34 am, J. Landman Gay via use-livecode 
> <use-livecode@lists.runrev.com> wrote:
> 
> A user is getting TSNet error 18 (transfer closed prematurely) when 
> downloading a stack from a server on AWS. The same stack is working fine for 
> virtually everyone else, so it's something on her end. We'd like to point her 
> in the right direction, does anyone know why this might happen to a single 
> user out of many, many others?
> 
> She's running Windows 10 if that matters. Something must be cutting off the 
> transmission, there's 556 bytes remaining to download when it stops.
> 
> -- 
> Jacqueline Landman Gay         |     jac...@hyperactivesw.com
> HyperActive Software           |     http://www.hyperactivesw.com
> 
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