Thanks for responding Charles. I had looked up the error but couldn't think
what might cause it. I am trying to find out if there's a proxy involved
but I'm pretty sure the user doesn't even know what that is. I also
suggested they turn off any virus checker on the off chance that it's
scanning downloads and truncating the data (though I don't know if that's
how they work exactly.) I know the connection was closed and it isn't a
timeout.
If anyone can think of anything else that might be involved I'll suggest
that too. It's a puzzle. Dozens of other users have no trouble with the
same file.
--
Jacqueline Landman Gay | jac...@hyperactivesw.com
HyperActive Software | http://www.hyperactivesw.com
On December 12, 2017 9:55:50 PM Charles Warwick via use-livecode
<use-livecode@lists.runrev.com> wrote:
Hi Jacque,
An error code of 18 generally indicates that the server reported the
transfer would be a certain length, and then it ended up being shorter or
longer than expected.
In your user’s case, it sounds like the actual downloaded amount is smaller
than it should be? As you have said, given that other users are not having
this issue, it doesn’t sound like a problem on the server end...
Is there possibly a proxy being used that might be getting in the way?
Regards,
Charles
On 11 Dec 2017, at 7:34 am, J. Landman Gay via use-livecode
<use-livecode@lists.runrev.com> wrote:
A user is getting TSNet error 18 (transfer closed prematurely) when
downloading a stack from a server on AWS. The same stack is working fine
for virtually everyone else, so it's something on her end. We'd like to
point her in the right direction, does anyone know why this might happen to
a single user out of many, many others?
She's running Windows 10 if that matters. Something must be cutting off the
transmission, there's 556 bytes remaining to download when it stops.
--
Jacqueline Landman Gay | jac...@hyperactivesw.com
HyperActive Software | http://www.hyperactivesw.com
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