Hello Derek,
I am trying to pin down a (similar?) problem that happens if the
application is being run on a multiple-user system but it is not
installed or launched by the primary user. Just a thought in the dark.
-Scott Morrow
Elementary Software
(Now with 20% less chalk dust !)
web http://elementarysoftware.com/
email [EMAIL PROTECTED]
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On Nov 27, 2007, at 4:11 PM, Derek Bump wrote:
I'm wondering if anyone has been experiencing this problem and
knows how
to solve it. I've got 2 customers, one is using Windows Vista Home
Premium and the other is using Windows Vista Business. They both
experience the same problem with JPEGCompress 2.9.
They can launch the program once, use it just fine, and then close it.
When they attempt to launch the program again, they get a Windows
error
message saying that the program cannot be opened. One user
supplied me
with the following Windows Error Data:
Problem signature:
Problem Event Name: APPCRASH
Application Name: JPEGCompress.exe
Application Version: 2.9.0.0
Application Timestamp: 467ba830
Fault Module Name: ntdll.dll
Fault Module Version: 6.0.6000.16386
Fault Module Timestamp: 4549bdc9
Exception Code: c0000005
Exception Offset: 00061c02
OS Version: 6.0.6000.2.0.0.256.6
Locale ID: 1032
Additional Information 1: 64d7
Additional Information 2: 081335f078811e1fd639bc6c63d83627
Additional Information 3: 3fdc
Additional Information 4: 35fc8982503f4afb4ff8fb0737cc1a55
So far I've tested JPEGCompress 2.9 on Windows Vista Home Basic, Home
Premium, Business and Ultimate. Premium, Business and Ultimate
were all
checked using VMWare.
So far I am unable to identify any common ground between the two users
other than they are using Windows Vista. Any ideas?
I've had them try the program in Safe Mode, uninstalling and
re-installing, they all have enough memory and disk space, latest
updates. I'm running out of ideas.
Derek Bump
Dreamscape Software
http://www.dreamscapesoftware.com
___________________________________________________________________
Compress your photos quickly and easily with JPEGCompress 2.9!
http://www.dreamscapesoftware.com/products/jpegcompress/
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