I just had my third desktop dell in 6 years die. each died at almost
exactly two years! almost feels like a timer is built in. all middle
of the road dells with light use bought new directly from dell.
this last time i did extend the warrantee to two years on a rebate
deal, but I forgot about it. when i was diagnosing the problem with
dell support and we finally determined it was a dead mother board
they said it would be $500-600 to replace. i said forget it. I had
forgotten about the extended care i had gotten. next week i get a
letter asking if i want to re up the extended care for another year.
the bums did not tell me when i was doing the diagnosis that i was
eligible for free repair! This was all Dells direct stuff, not a
third party. you would expect they would know what i had after all
the info i had to have their tech support even look at the machine at
almost two years in... I had just sent the machine off to the
recycling center...
bottom line is thats the last pc coming in here, decided to just
upgrade to an intel mac pro and get both worlds in one. after some
dozen odd apples over the years i have never had one die or even have
any serious problems (even with having a cup of coffee run through my
mac IIfx by a coworker). all the old machines have gone onto second
and even third lives with others and all were retired due to just
extreme old age and not to dying... Taught in a multimedia lab at a
high school for a year and had 40 macs with about a 6 year life range
and all trooped right along with only a few hard drives pooping out.
the dell lab down the hall on the other hand always had 3 or 4
machines laid up and i think 3 of the 25 went back dead in the first
year up...
I use to just laugh when business folks would huff at the 10-30%
premium for apples and look at me oddly when i started spouting ROI
studies and experiences. i guess they slept through that part of biz
school... I never went myself, but its a lesson i have learned big
time in 15 years of dealing with scads of computers...
cheers,
Jeffrey Reynolds
On Jan 6, 2008, at 6:09 AM, [EMAIL PROTECTED]
wrote:
We use Dell computers at work and DO purchase extended warranties on
them. They need it. Within 4 years almost all of them >90% of them
end up using it. The only good thing is that Dell has figured out how
to have this kind of crappy reliability and but good service (they
almost never hassle any on-site repair) and still make money.
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