On 27 Jan 2009, at 16:09, J. Landman Gay wrote:
Dave wrote:
6. Lack of support, explain that RunRev will most likely do
nothing to help you figure out the above problems and you are
pretty much at the mercy of a voluntary mailing list.
Runtime provides free "up and running" tech support. For more in-
depth support, they offer a support package of 10 incidents, or you
can purchase support incidents one at a time. There are far too
many customers to provide free support for every scripting issue
that individuals may encounter. Most people are relieved to find
that there is such a wealth of free information on this list, so I
always suggest this and the forums as alternate venues.
Did you purchase a support package?
No, and if they can't spare 15 minutes to just *look* at a problem
after spending at least £1000 on "consultancy" then its really not
worth a light! I was told that it would cost me another £1000 just to
LOOK at the problem to which I said - well I won't repeat it, but I
think you can guess!
In the context of this thread, comparing it to other environments,
the lack of support should be pointed out, since this is a big factor
when starting to use a new environment. The RunRev "support" model is
different from any of the other development environments I have used,
and therefore pertinent to anyone starting out using RunRev.
There should be a big banner plastered across the top of it saying
"NO GUARANTEED SUPPORT FOR THIS PRODUCT, SUPPORT IS VIA VOLUNTARY
MAILING LISTS AND FORUMS".
All the Best
Dave
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