Hi,
On 27 Jan 2009, at 19:06, Ben Rubinstein wrote:
Dave wrote:
There should be a big banner plastered across the top of it saying
"NO GUARANTEED SUPPORT FOR THIS PRODUCT, SUPPORT IS VIA VOLUNTARY
MAILING LISTS AND FORUMS".
But, er, that would be incorrect.
This has been my experience I'm, sad to say.
The RunRev "support" model is different from any of the other
development
environments I have used, and therefore pertinent to anyone
starting out using
RunRev.
Really? It doesn't seem particularly bizarre in relation to other
development
environments I've used.
Out of curiosity (oh alright, displacement activity because I can't
get grips
with what I should be working on)
I do that too!
For another, I've personally experienced numerous excellent support
incidents (not all of which, inevitably, succeeded in resolving my
problems),
and have never been asked to pay explicitly for support (I do have an
Enterprise license, but in at least some years I've undoubtedly
raised more
than two instances a year).
I'm pleased that you had a good experience, I wish I had!
I appreciate that you have an unresolved issue.
It is resolved.
But I don't think that your
characterisation of RunRev's support is accurate. It certainly
doesn't accord
with my experience; I don't think it accords with your experience
either,
judging from the previous discussions, albeit it evidently accords
with your
feelings on the matter.
I don't understand this. In my experience the support has not been
good. That's it.
Your problem apparently received a great deal of
attention from RunRev's technical support, at no extra cost,
although they
have not succeeded (as none of us have) in discovering the cause.
I don't understand this either. Where has the "great deal of
attention" part come from?
All the Best
Dave
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