Garrett, Dan, Jim, et al:
I can understand setting priorities depending on the severity of the
bug, but having the users rate and vote? I thought I was purchasing a
product, not getting married to a second wife! Bugzilla seems like it
relies far too much on the users and not enough on the company. Users
should not have to do such things, especially after spending this much
money on the product. It's almost absurd, more so if just because a
bug is not rated hight or voted on by anyone else, then is that to say
that it may get completely ignored?
What is the world coming to when users complain when the company that
provides them a product gives them input in determining where resources
should be spent on maintaining and updating that product?
Runtime Revolution Ltd. gives every user of its product an opportunity
to influence the decision on how limited R&D and Support resources are
allocated. I doubt that you can name many other products you use whose
manufacturer give you that same opportunity.
Is there some better means of making that determination than asking the
people who use the product? Market survey? Ouija Board?
Especially a product like RunRev, which appeals to such a broad range
of uses and users. Given the documented errors and enhancement
requests, how does one decide where to focus time and resources. If
each RR user complied a personal bug fix/enhancement request list, to
what degree would those lists overlap? How many users would prefer my
list to yours, and vice versa?
If you were in charge of RR development, wouldn't you like to spend
your resources on areas of relatively high importance to a relatively
large proportion of users? How do you ascertain that without asking
users?
Jim begins "I don't use Bug or Revzilla." and ends "Bugzilla is not
useful for me." Dan writes "I'd be all for making Bugzilla far more
useful. I even have some ideas
for how to do that. But frankly that's up to RunRev, not the
community,"
I see it the other way around. RR has offered its user community an
opportunity to influence resource allocation and bug tracking; but it
can't work without the participation of that user community.
Rob Cozens
CCW, Serendipity Software Company
"And I, which was two fooles, do so grow three;
Who are a little wise, the best fooles bee."
from "The Triple Foole" by John Donne (1572-1631)
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