On 20 Oct 2006, at 20:46, Andre Garzia wrote:
I am very pleased with the 2.7.x release, my only complain is the
lack of a linux engine. Coming to the use-list complaining about
the product is on my humble opinion not the most polite and wisest
path. I think the only way for the RunRev team to better its
product is thru interaction with its userbase. I belive people here
that ship software understand that bug reports gets more attention
than user mailing lists.
Yeah, no Linux is a big 'bad' for me. I'm hoping it gets sorted out
sooner than later.
I don't think venting his frustration on the use-list is wrong:
Sometimes the obstacles mount so high that after harbouring them for
a while all you can do is tell those you are surrounded by. That is
the nature of some people.
During the last years, I've sent many reports and requests for
RunRev support and they were always there to help me. There are
bugs in Rev, but all language have bugs, the only way to solve them
is to help RunRev solving them. We can do that by replicating the
bug and finding recipes. Advanced users might even be able to
isolate where the bug is happening, this would be invaluable info
for the RunRev team.
When I bought Rev, what, a month or so ago, I had a problem. Sure, I
was getting to grips with it, but I couldn't understand why it was
behaving that way. As my first port of call, as a new user, I emailed
Rev support: What I got back was a possible indicator as to the
cause, but was recommended that I address the use-list to solve the
problem. I did not feel that was appropriate. You wouldn't expect
grandma to say 'Go ask a stranger' when you ask her what to do about
the nappy rash. I expected a more positive response and it did not
feel like it.
If you have sent many requests to support and they have always
helped, I wonder why I was so quickly redirected. Unless you're
paying for those support incidents.
In any case, I expected better, at least for the first few months.
One thing we trylu need is a Suite of Tests that test a rev
distribution for obvious bugs. This little stack could be executed
and it would test things. Many languages have this kind of suite,
Ruby has it and so does scheme. This would help finding bugs in new
releases.
You'd assume they'd have something like this already. It would be
good to know what they answer to that.
I think that going into a flamefest with RunRev on the use-list is
not useful. For example, in this thread someone said wrongly about
the file format change, as if the new format serves no purpose.
This is said out of thin air, with the new additions of ink and
blendmodes, they had to change the file format to acomodate this
new technologies. I think that before saying something people
should get more info.
This I understand.
I am no QA person. I am a 26 years old developer with no formal
education. I've shipped some cool software using the 2.7 release.
As for the struggle between dreamcard and the new rev media. They
are different products, its like saying Rev Studio is awful because
Enterprize is so much better. If the 2.6 release is working for
you, if you feel no need for the new features of 2.7, why upgrading
to a new codebase? Keep using 2.6 till 2.7 release is tested,
debugged, re-tested... I have Rev installed on my machine from 2.1
till 2.7.4, depending on my needs I develop in other versions. My
cgis are developed in Rev 2.6 and my desktop apps in 2.7...
For me, if the latest release doesn't improve on the old (whether in
bug fixes or features) then I wouldn't call it an upgrade. If you buy
an upgraded model of your old car you wouldn't expect it to go slower
or have to keep the windscreen wipers on in order for it to work.
Personally I feel it's an indicator that something is wrong.
Fortunately I came in just before the 2.7.4 upgrade, and I have as
yet to become proficient in Transcript, so I cannot comment on the
specific issues raised, although it appears from the comments he
placed that 2.7.4 seems to have taken too many steps back. In the
same position I would have done the same.
I do not believe he has a hidden agenda, or some sort of vendetta,
as has been mentioned. Quite frankly I am disgusted that someone
would have stated so after his detailed comments. Why hasn't the
current thread on Multimedia Authoring, which has mentioned some
shortcomings, received such a comment? We all know why.
Cheers,
Luis.
andre
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