On Tue, Jun 14, 2022 at 3:17 PM Stefan Bogdan Cimpeanu <[email protected]> wrote:
> Hi Antony, > I agree it could be that, however, it does not explain (in my mind) why > would the Guacamole server behave differently when the user is from Europe > or from Australia if the target is still in Australia. > Is there any special connection happening from the end user all the way to > the target somehow? > > Additionally, can that 15 seconds timeout be increased somehow? > > At this point I do not believe the 15 second time limit can be increased, but I'd also be surprised if it's actually taking 15 seconds to connect to the server, even if it's going Australia -> Europe -> Australia. I run a Guacamole instance in Ashburn, Virginia, and access servers in Singapore and Australia from that instance, and I don't see intermittent or consistent issues with that. When you hit the failure, check the guacd logs, and possibly start guacd in debug mode, and see what the error is. Is it really timing out, or is it throwing some other error? Is there an Azure firewall, ACL, or network route in place that could be stopping or disrupting traffic from the Guacamole server to the target server? -Nick
