Hi Ivanmarcus, Sorry for the confusion.
Earlier we used guacamole 1.5.3 which has a ‘disconnection issue’ every few minutes after connecting VMs using Guacamole. Then we upgraded to guacamole 1.5.4 which has a ‘fails after a certain number of connections’ issue only for Ubuntu(SSH) and Windows(RDP) is working fine. Regards, Viji S ________________________________ From: Ivanmarcus <[email protected]> Sent: Tuesday, February 20, 2024 1:14:50 AM To: [email protected] <[email protected]> Subject: Re: Creation of WebSocket tunnel to guacd failed - Guacamole 1.5.4 Viji, I understood you were using 1. 5. 4? I am a little confused as to whether you are now trying 1. 5. 3 and you have an issue, or whether this is the same problem you earlier described and are still using 1. 5. 4? To clarify my earlier suggestion; ZjQcmQRYFpfptBannerStart CAUTION This email originated from outside of EXPLEO. Do not click links or open attachments unless you recognize the sender and know the content is safe. In case of any doubt you can forward that message to [email protected] for analysis. ZjQcmQRYFpfptBannerEnd Viji, I understood you were using 1.5.4? I am a little confused as to whether you are now trying 1.5.3 and you have an issue, or whether this is the same problem you earlier described and are still using 1.5.4? To clarify my earlier suggestion; *some* people have experienced a disconnection issue using 1.5.4. This appears to occur after a certain number of connections have been initiated. In your second post when you described the problem you were having (essentially it works ok for some time, then it doesn't) there seemed to me to be some similarity to this known issue with 1.5.4. Therefore, as a quick check, I suggested you could trial 1.5.3, which doesn't appear to be affected by the disconnection issue. If the problem remains then it's unlikely to be related to 1.5.4 specifically and you could carry on with fault-finding 1.5.4. Otherwise if 1.5.3 operates as expected then it *could* be that you are one of those affected by this issue. At this point there is a thought it may be related to FreeRDP and some aspect of 1.5.4, but it's yet to be determined for sure. On 20/02/24 00:12, Viji Sankar wrote: > Hi Ivanmarcus, > > We have experienced, VM continuously disconnects every few minutes/seconds > while using guacamole. That’s the reason we have upgraded to 1.5.3 and we > also increased the CPU and memory of the GUACD and GUACAMOLE container. Is > this a known issue or should we need to update any properties file to avoid > this issue in 1.5.3? > > Regards, > Viji S > > From: Ivanmarcus<mailto:[email protected]> > Sent: Monday, February 19, 2024 2:36 PM > To: [email protected]<mailto:[email protected]> > Subject: Re: Creation of WebSocket tunnel to guacd failed - Guacamole 1.5.4 > > In order to test the hypothesis you could trial 1. 5. 3 I realise that this > could be seen as a somewhat crude fault-finding process, and it may turn out > that your problem is unrelated to the 'fails after a certain number of > connections' issue, > ZjQcmQRYFpfptBannerStart > CAUTION > This email originated from outside of EXPLEO. Do not click links or open > attachments unless you recognize the sender and know the content is safe. > In case of any doubt you can forward that message to [email protected] > for analysis. > ZjQcmQRYFpfptBannerEnd > > In order to test the hypothesis you could trial 1.5.3 > > > > I realise that this could be seen as a somewhat crude fault-finding > > process, and it may turn out that your problem is unrelated to the > > 'fails after a certain number of connections' issue, however in your > > description there seemed enough similarity for me to make the > > observation regarding 1.5.4. > > > > If there was a known reason for this issue that's affecting 1.5.4 I'd > > suggest addressing that, but it's yet to be determined for sure. In the > > meantime trialling 1.5.3 may permit a quick check to see if that is > > indeed what you're experiencing, or something else. > > > > > > On 19/02/24 21:53, Viji Sankar wrote: > >> Hi Ivanmarcus, > >> > >> Which recent stable version we can install to avoid our connection issues? > >> > >> Regards, > >> Viji S > >> > >> > >> ________________________________ > >> From: Ivanmarcus <[email protected]> > >> Sent: Monday, February 19, 2024 2:11:44 PM > >> To: [email protected] <[email protected]> > >> Subject: Re: Creation of WebSocket tunnel to guacd failed - Guacamole 1.5.4 > >> > >> Viji, There is a problem that *some* people are experiencing with 1. 5. 4 >> when a certain number of connections have occurred. It may be that you're, >> unfortunately, one of those people. This particular issue has been actively >> discussed and worked > >> ZjQcmQRYFpfptBannerStart > >> CAUTION > >> This email originated from outside of EXPLEO. Do not click links or open >> attachments unless you recognize the sender and know the content is safe. > >> In case of any doubt you can forward that message to [email protected] >> for analysis. > >> > >> ZjQcmQRYFpfptBannerEnd > >> > >> Viji, > >> > >> There is a problem that *some* people are experiencing with 1.5.4 when a > >> certain number of connections have occurred. It may be that you're, > >> unfortunately, one of those people. > >> > >> This particular issue has been actively discussed and worked on, it's > >> possibly related to FreeRDP but is yet to be absolutely pinpointed. > >> > >> I'm not sure if yours is a new installation, or upgrade from 1.5.3, but > >> if you wanted to try 1.5.3 it may determine whether what you're > >> experiencing is related to this issue. > >> > >> On 19/02/24 21:13, Viji Sankar wrote: > >>> Hi Jimmy, > >>> > >>> The guacd container is running in the same pod as well and port 4823 opened. > >>> > >>> When we do restart/new deployment, the connections to both Ubuntu and >>> Windows VMs are working fine. After some time, Ubuntu connections stopped >>> working and Windows connections worked fine. > >>> > >>> Attached is the screenshot as well. > >>> > >>> Regards, > >>> Viji S > >> > >> --------------------------------------------------------------------- > >> To unsubscribe, e-mail: [email protected] > >> For additional commands, e-mail: [email protected] > >> > >> > >> > >> _________________________________________________________ > >> > >> EMAIL LEGAL MENTION / DISCLAIMER > >> > >> This message contains information that may be privileged or confidential and >> is the property of the Expleo Services SAS, RCS Versailles 831 178 348, >> located, 3 avenue des Prés, 78180 Montigny Le Bretonneux - France. It is >> intended only for the person to whom it is addressed. If you are not the >> intended recipient, you are not authorized to read, print, retain, copy, >> disseminate, distribute, or use this message or any part thereof. 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