HelloI am trying to use ofbiz in a computer store.  Following is some high
level process.
Customers come in and give a computer for repair.
The store/receptionist would like to create the customer request/complaints
of the computer.  They would enter the model and description of the desktop
for identification.
The request will then be assigned to a technician.
The technician should be able to see his work/tasks.  Send reminders for
urgent requests etc.

Can you do this using workeffort in ofbiz? How much is OOTB?  Can anyone
help on this on consulting role.  Please post your replies or send PM.

Thanks
varun

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