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you should read the Data model books reference on the ofbiz.apache.org.
book two has a model for Professional services that should get you going
in the right direction.
My suggestion is you look at the configuration way to make a service
order, on the ecommerce side.
so each product would be a type of service you provide.
repair
upgrade

my 2 cents



computer store sent the following on 3/20/2009 3:29 AM:
> I also want to tie it to orders and invoices.  Seems like this is possible
> with OOTB. How do you create a workrequest? and then when it is done, how do
> you raise the invoice.
> 
> On Thu, Mar 19, 2009 at 3:29 PM, computer store <
> [email protected]> wrote:
> 
>> HelloI am trying to use ofbiz in a computer store.  Following is some high
>> level process.
>> Customers come in and give a computer for repair.
>> The store/receptionist would like to create the customer request/complaints
>> of the computer.  They would enter the model and description of the desktop
>> for identification.
>> The request will then be assigned to a technician.
>> The technician should be able to see his work/tasks.  Send reminders for
>> urgent requests etc.
>>
>> Can you do this using workeffort in ofbiz? How much is OOTB?  Can anyone
>> help on this on consulting role.  Please post your replies or send PM.
>>
>> Thanks
>> varun
>>
>>
> 
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