Hello all, I would like to know what is the best way to create a customer refund/credit from a Sales Order. This business scenario does NOT involve inventory return, only a partial refund. The refund is not associated to an order item/line. The refund needs to refund the same credit card used at the time of sale.
I have tried to use the Create Return button on the Sales Order screen. I've used the Manual Return Adjustment field to enter comments, quantity and type of return. I then accepted the return. The return was created, but I could not find an Invoice or a Payment refund record (based on the already authorized/settled credit card transaction). I noticed that Return Items had a total return = 0, but a refund amount. I've tried this in the ofbiz.demo instance. This process works when the customer returns inventory. Thanks, Eva -- View this message in context: http://www.nabble.com/Sales-Order-refund-without-inventory-return-tp24848977p24848977.html Sent from the OFBiz - User mailing list archive at Nabble.com.
