Jacopo, I'm using return type Refund. I'm using the Return Adjustment field to enter description and dollar amount. I then Accept the return and no invoices are created (type: customer return). https://demo.ofbiz.org/ordermgr/control/returnMain?returnId=10000
When I return one item on the order PLUS the return adjustment amount, the invoice (type: customer return) is created with the correct amount (item price plus adjustment amount). Any ideas? This looks like a bug to me. Thanks, Eva Jacopo Cappellato-4 wrote: > > Hi Eva, > > what type of return are you using? Also remember to move on the status > of the return header. > > Regards, > > Jacopo > > > On Aug 6, 2009, at 5:39 PM, Eva Bowman wrote: > >> >> Hello all, >> >> I would like to know what is the best way to create a customer >> refund/credit >> from a Sales Order. This business scenario does NOT involve inventory >> return, only a partial refund. The refund is not associated to an >> order >> item/line. The refund needs to refund the same credit card used at >> the time >> of sale. >> >> I have tried to use the Create Return button on the Sales Order >> screen. I've >> used the Manual Return Adjustment field to enter comments, quantity >> and type >> of return. I then accepted the return. The return was created, but I >> could >> not find an Invoice or a Payment refund record (based on the already >> authorized/settled credit card transaction). I noticed that Return >> Items had >> a total return = 0, but a refund amount. I've tried this in the >> ofbiz.demo >> instance. >> >> This process works when the customer returns inventory. >> >> Thanks, >> Eva >> >> >> -- >> View this message in context: >> http://www.nabble.com/Sales-Order-refund-without-inventory-return-tp24848977p24848977.html >> Sent from the OFBiz - User mailing list archive at Nabble.com. >> > > > -- View this message in context: http://www.nabble.com/Sales-Order-refund-without-inventory-return-tp24848977p24928442.html Sent from the OFBiz - User mailing list archive at Nabble.com.
